user support technician

NETHOURGLASS SOLUTIONS

Mississauga, ON, CA

32 $ / heure

Permanent

Durée de l'emploi : Permanent
Langue de travail : Anglais
Heures de travail : 35 hours per week
Education :
Expérience :

Education

College / CEGEP

Work setting

Information technology

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

Linux
File management software
Python
MS Office
Spreadsheet
Wireless networks
WordPress
HTML

Security and safety

Criminal record check

Work conditions and physical capabilities

Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Initiative
Judgement
Organized
Ability to multitask

Experience

1 year to less than 2 years

Workplace information

Hybrid

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and / or refugees
Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)

Support for Indigenous people

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)

Il y a 20 heures

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