user support technician

Connexall

North York, ON, CA

28,85 $ / heure

Permanent

Durée de l'emploi : Permanent
Langue de travail : Anglais
Heures de travail : 37.5 hours per week
Education :
Expérience :

Education

College / CEGEP
Computer programming, other

Work setting

Private company, corporation or industry

Tasks

Report on the performance of computer systems and networks
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

No supervision responsibility

Computer and technology knowledge

Android
Information Technology Infrastructure Library (ITIL)
Linux
JavaOS
Networking software
Networking hardware
Intranet
Internet
Servers
Desktop applications
Enterprise Applications Integration (EAI)
File management software
Security software
Word processing software
Presentation software
Communication software
Programming software
Database software
Programming languages
Software development
Mac OS
MS Active Directory
Data analysis software
MS Office
MS Windows
SharePoint
Spreadsheet
TCP / IP
Wireless networks

Transportation / travel information

Willing to travel
Willing to travel cross-border
Public transportation is available

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Experience

Experience an asset

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Life insurance
Registered Retirement Savings Plan (RRSP)

Other benefits

Free parking available
Team building opportunities

Il y a 16 heures

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