Field Service Representative

Description

Introduction

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing.

Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work.

Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities.

Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF.

And under this roof, we protect what matters most.

Team or Function Overview

The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products.

This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed.

This position reports to the Area Director Field Services or Regional Manager Field Services as applicable.

Summary

The Field Services Representative performs the day to day services within their assigned area / region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region.

He / she is responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within the area of assigned responsibility without direct supervision.

The Field Service Representative will obtain a drone certification within the first 6 months.

Essential Duties

Specific responsibilities include, but are not limited to :

• Completes roof Inspections including leak and complaint inspectionsTravels to neighboring areas to complete roof inspectionsPrioritizes open inspection requests to formulate a productive scheduleCompletes Commercial and Residential Roof inspections including : start ups, interims and finalsCompletes leak and complaint inspections as assigned
• Assists in problem resolution, complaints and provide proper written communication to internal and external business partners and owners / customers
• Provides technical assistance to internal and external business partners
• Completes timely reports for all completed inspections

Physical Demands

• Ability to drive a vehicle & travel unassisted, such as air travel
• Ability to frequently work in a stationary position for long periods; ability to frequently move about to accomplish tasks or to move from one work area to another
• Ability to work in outdoor conditions including high / low temperatures, dust, humidity, etc.
• Ability to wear / work in PPE
• Close & far visual acuity to view documents, computer screens, perform inspections, drive a vehicle, etc.
• Ability to frequently & quickly converse with & convey information to others via phone & in-person
• Ability to perceive hazards & quickly respond to sounds on jobsites to demonstrate building enclosure applications, etc.

in manufacturing plant and lab environments

• Manual dexterity to operate standard office equipment & keyboards, perform data entry, filing, application demos, & site inspections
• Ability to position self to bend, pull, & reach overhead & / or below shoulder level to perform filing duties, climb ladders, perform application demos, etc,
• Ability to work with heights; ascend / descend ladders, scaffolding, & stairs
• Ability to position self to move safely over even & uneven surfaces
• Ability to lift up to 50 lbs. frequently (demo supplies, application tools, products, etc.)

Under This Roof, We Require

• HS Diploma or GED
• 5+ years construction and or roofing experience
• Excellent communication and interpersonal skills, both written and verbal
• Extensive knowledge and proven ability with Google Suite or MS Office
• Critical thinking, problem solving and problem resolution skills
• Travel Requirements : 30-60%

Under This Roof, We Also Value

• Associate or Bachelor’s degree in a related field
• Bi-lingual - English / Spanish

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and / or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.