Desktop Support Specialist-CAN-ON-Cambridge

Desktop Support Specialist-CAN-ON-Cambridge

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GFI, a Westport Fuel Systems company, designs and manufactures a comprehensive product mix of alternative fuel components for applications in the light and heavy duty vehicle and industrial segments globally.

This product mix includes Hydrogen (H2) and Compressed Natural Gas (CNG) components such as pressure regulators, tank valves, PRD's, PRV’s, shutoff valves and integrated systems for a wide range of applications, including Fuel Cell vehicles.

Position Purpose

Reporting to the Manager, Desktop Support, this role will manage day to day desktop support for employees based in multiple cities in North America.

Role responsibilities

• Provide Tier-1 technical support and provide timely, professional and efficient customer service to users across North America operation
• Field incoming helpdesk ticket requests from end users via both telephone and e-mail in a courteous manner
• Partner with other IT support staff in a strong team-based environment
• Provide timely, professional, and efficient customer service to internal and external users
• Communicate information to both technical and non-technical employees
• Maintain and track inventory of all IT hardware and software

Health & Safety responsibilities

• Promote Westport’s H&S culture following all Environmental, and H&S procedures and understanding your obligations and responsibilities
• Report unsafe conditions, behaviors and all accidents
• Co-operate with JHSC (Joint Health & Safety Committee) and Safety representative

Position Requirements

• 5+ years related IT experience
• IT certifications, diploma or combination of related education and experience
• Demonstrated experience using IT service delivery tools and knowledge-based systems
• Technical expertise in supporting Windows 10, MS Office 365 and basic experience with Apple OS.
• Experience with MS Power Shell, batch files or similar command line management tools.
• Experience with MS TEAMS and SharePoint.
• Medium to Advanced MS Excel experience for generating reports and analyzing data.
• Medium to Advanced networking knowledge. Meraki, Cisco Systems preferred.
• Medium to Advanced knowledge managing Apple and Android mobile devices in MDM.
• Demonstrated ability to plan, manage and track daily tasks and projects.
• Ability to identify, prioritize and escalate situations requiring urgent attention
• Expertise in computer and software troubleshooting, including hardware builds and light repairs
• Works well under pressure in an environment with competing demands and tight deadlines
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Knowledge of good IT customer service, including patience and a knack for understanding customer needs
• Excellent communication skills and works effectively with non-technical users
• Fluent in English

Salary Range

This role offers a competitive compensation and benefits program including a salary within our hiring range of $55,000-$65,000.

Salary is dependent on numerous factors including skills and experience.