Supervisor, Bus Operations

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system.

We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier.

Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Bus Operations West Office is seeking experienced Supervisor, Bus Operations to ensure that bus service is reliably provided each day, with significant attention to efficiency, safety, and customer experience in alignment with the mandate and commitments of Metrolinx.

What will I be doing?

• Executes supervisory oversight through active performance management of assigned Bus Drivers.
• Identifies and document performance issues; collaborates with the Superintendent and / or Manager and the Amalgamated Transit Union (ATU) representatives to take action for resolution.
• Reviews and initiates appropriate actions in response to passenger-related service delivery issues.
• Maintains accurate and useful data on ridership, route incidents, sales and other pertinent measures.
• Leads the implementation of operational / route functions, assigning specific buses to pre-selected runs in accordance with the bus cycling plan and recommending changes due to passenger traffic impacts.
• Conducts regular and frequent operational and performance audits.
• Researches and recommends operational improvements.
• Adjusts service in response to unforeseen circumstances.
• Leads the resolution of passenger complaints or disputes within assigned area of responsibility.
• Acts as a front-line spokesperson to the public, providing current and relevant information, or escalating concerns, when required.
• Coordinates with municipalities for short and long-term route and service changes.
• Generates recommendations in response to emerging passenger needs, . new bus stops, shelters.
• Initiates improvements to transit services and operational efficiency by facilitating dialogue and information-sharing, as well as, motivating all employees to look for new ways to exceed passenger expectations.
• Champions change and advocates for implementation of Metrolinx / GO strategies and business plans.
• Completes and submits accurate records for personnel regarding compensation payout.
• Assesses service continuously for operational efficiencies.
• Collects outstanding revenues and manages reconciliation of driver accounts.
• Supervises an assigned group of Bus Drivers on a day-to-day basis, including coaching, mentoring and guiding, in order to motivate excellent performance .
• Assesses training or other performance development needs and make recommendations for provision .
• Demonstrates leadership and core competencies at a high level of development and is an exemplary model of living the corporate Values and Code of Ethics.

What Skills and Qualifications Do I Need?

• Post-secondary degree or diploma or a combination of training and experience deemed equivalent for this role.
• Demonstrated years of experience driving highway coaches and / or city transit buses in an urban centre.
• Supervisory or team lead experience in a unionized environment is preferred, including scheduling crews and implementing route adjustments / changes.
• Experience maintaining excellent labour relations and managing through disputes, is an asset.
• A valid Ontario Class C drivers’ license, with a Z endorsement and an acceptable (safe) driving record for the past 5 years.

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply.

You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation : We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment.

We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at : 416-202-5601 or email before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted. WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

LI-SC1