Attendance On-Site Job number 23224 Category Support Status : Permanent State Québec Type of Contract Permanent Country Canada Schedule : Full-Time Full Time / Part Time?
Full-Time Posting date 29-Oct-2024 $ 23.5 Salary : Starting at $ 23.5 per hour Location : Montreal, Quebec City Montreal Province / State Quebec Area of Interest : Advisory services, Call centres
Youtube Video
As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives.
You’ll have a positive impact on clients with your listening skills and your empathy.
Your role
- Contact clients and establish trust-based relationships
- Analyze and understand large amounts of information in order to properly assess clients' financial situation
- Listen to clients’ needs and resolve their issues
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and highlight the benefits
Our Client Contact centre is open Monday to Friday from 8 : 00 a.m. to 8 : 00 p.m. You’ll work full time from Monday to Friday from 11 : 30 a.
m. to 8 : 00 p.m. except during the first weeks because training takes place during the day.
Your team
Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals.
We know we can count on our colleagues to share knowledge and help one another.
Learning and development
You’ll start with a training program lasting 3 to 4 months at the office. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.
We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.
Requirements
- High school diploma
- Customer service and advisory experience
- Aptitude for building strong relationships and proactively establishing ties with clients
- Bilingualism (English / French) because the sector works with English-speaking and French-speaking clients
sacP
Languages : English, French Reason to require this language : you will need to serve clients who speak a language other than French regularly.
Skills
Press space or enter keys to toggle section visibility
Active listening Client-focused Communication Debt Collection Emotional Intelligence Empathy Negotiation Standards Compliance Teamwork Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas.
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.
Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.
We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible.
If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal
Collection Customer Service Agent (On-Site)
As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. Active listening Client-focused Communication Debt Collection Emotional Intelligence Empathy Negotiation Standards Compli...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time R...
Agent.e, service à la clientèle - Bilingue Anglophone / Customer Service Agent - Bilingual English speaking
The customer service agent's main responsibilities are to be the first point of telephone contact with the company's customers, and to perform a variety of related administrative and technical tasks. Afin de réaliser notre mission et vision, nous misons sur 5 valeurs fondamentales guidant nos action...
Office Clerk / Administrative Assistant – Up to $65K – On-site!
Up to $65,000 based on experienced + 4 weeks vacation!. Prepare correspondence and arrange conference calls. Exceptional organizational skills and ability to multitask. Strong attention to detail and problem-solving skills. ...
Customer Service Agent
As a Customer Service Agent for our. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your on-the-job training will focus on learning how to help clients over the phone. In addition to competitive compensation, upon hiring you’ll b...
Senior operations agent (On-Site)
Provide top-quality customer service in person, on the phone, and via email. A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In addition to competitive compensation, upon hiring you’ll be eligible for a wide r...
Work From Home Customer Service Sales Scarborough ON
Were looking for individuals who are eager tostart their journey with us and are committed to longterm personaland professional growth. Our idealcandidate is adaptable and coachable and has a strong desire for alonglasting career. Effective CommunicationSkills:. Yourability to connect with others is...
Customer Service Agent / Receptionist
Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up with the members of the admissions team. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point o...
Bilingual Customer Service Agents Banking
As a Bilingual Customer ServiceAgent you will manage all aspects of customer service and addresscustomer needs through inbound phone email and potential outboundfollowup services related to the clients banking products. Stronginterpersonal customer service and communication skills areessential to en...
call centre agent - customer service
On-site recreation and activities. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Work conditions and physical capabilities. ...