Position : Bilingual Client Support RepresentativeLocation : GTAIf you are meticulous & organized, detailed oriented, customer centric and believe that you can contribute and make a difference, Quantum would like to hear from you.
Quantum Management Services is looking for an onsite Bilingual Client Support Representative for our client in the Manufacturing Industry in their GTA location.
This is a temporary role with a potential to go permanent.Responsibilities involve : - Order processing with high accuracy and speed according to internal and external customer request - Receive and respond to phone, and email, acting as a support for sales representatives within the organization- Communicate effectively with the sales representative throughout the order process and related activities, ensuring that they are kept informed of order status and ship dates- Maintain a professional level in all customer and sales personnel contacts- Manage full suite of order processing duties- Provide continuous improvement / optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and marginOur client is looking for : - Must have Customer Service / Order Entry experience- Strong communication skills both verbally / written in French- Must be able to go onsite- Strong computer skills MS Office, etc.
and access to a strong internet connection / computer- Ability to communicate effectively - Strong organizational and time management skills- Ability to build strong relationships, be flexible and problem-solving skillsIf you think you are the right candidate for the role, please email your updated resume in Word to Karen Thomas at karen.
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