Job description Luxury Retail Assistant Manager
La Maison Longchamp :
Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, showcasing superior craftsmanship.
With a presence in over 25 countries and employing 3,500 individuals, la Maison is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment.
Exciting chance to become part of our esteemed Luxury Brand! We are in search of a skilled Retail Assistant Store Manager to assist in the oversight of our Toronto Premium Outlets location.
This role involves overseeing all facets of operating a lucrative store and establishing the atmosphere, leading the store’s culture to ensure success in customer service, profitability, operations, personnel development, and the presentation and assortment of merchandise.
Responsibilities :
Assume leadership and development role and assist store manager with day-to-day functions
Effective total store communication, morale awareness, and staff development.
Emphasis on employee retention and career development
Interviewing, hiring, and training employees.
New hire paperwork, orientation, and collaboration with HR.
Planning, assigning, and directing work.
Performance reviews, rewards, and discipline
Complaint resolution and continual performance issue evaluation
Time sheet review and payroll management Sales team task assignment and goal monitoring
Merchandising oversight and inventory control
Shrink and expenses control.
Maintenance of total store standards
Identification of price changes / errors and communication to corporate
Review of department / store trends Participation in opening and closing the store.
Management of office tasks, funds, and shipments
Monitoring of sales performance through analysis
Adherence to company policies and procedures
Other duties as assigned by the Director of Retail
Requirements
High School Diploma (or GED)
Degree in Fashion or related field OR equivalent work experience and education
Bilingual English-French
5 years of experience in high-end retail, boutique, or sales, with proven expertise in retail management, covering P&L, staff supervision, scheduling, training, merchandising, inventory, shrink control, and payroll.
Proficient in POS transactions (sales, returns, exchanges, CRM)
Familiar with UPS System
Working knowledge of Microsoft Excel, Outlook, and Word
Independent judgment and discretionary powers
Familiarity with store operations
Strong communication and leadership skills
Organized, self-starter with multitasking ability in a fast-paced environment.
Varied work hours / days as needed.
Experience in researching and exploring market trends.
Ability to establish cross-functional relationships for business growth.
Bilingual English-French
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