Responsibilities :
- Management of customer complaints, including liaising with the departments
- Perform root cause analysis (RCA), provide 8D and investigation summary reports
- Respond to customer requests for information and completion of customer questionnaires
- Represent the Quality department and support Technical Service Representatives during customer site visits for troubleshooting issues or line trials
- Plan, lead and support continuous improvement initiatives and Kaizen events based on waste elimination
- Identify process inefficiencies and execute process improvement projects
- Implement and support 5S systems via monitoring and audits
Successful candidates will have :
- B. Sc. in Industrial, Mechanical Engineering, Manufacturing Engineering / Technology and / or Quality Assurance / Management
- Sigma Green or Black Belt certification in LEAN / DMAIC methodologies from an accredited provider
- 3+ years of experience in a fast paced, manufacturing environment with a plastics background preferred
- Experience in Lean Manufacturing, Quality Principles, 5S, best practices, process documentation and standard work documentation
- 2 + years of experience in continuous improvement project management
- Knowledge in injection molding and secondary processes preferred
Total rewards :
- Annual Bonus
- Group Benefits
- Wellness and Employee Assistance programs
- Defined Contribution pension plan
- Smoke free environment
- Onsite + travel required in Canada & Internationally
Customer Quality and Continuous Improvement Specialist
Plan, lead and support continuous improvement initiatives and Kaizen events based on waste elimination. Respond to customer requests for information and completion of customer questionnaires. Represent the Quality department and support Technical Service Representatives during customer site visits f...
Quality Improvement and Evaluation Specialist
The Quality Improvement and Evaluation Specialist is responsible for evaluating all aspects of the organization to ensure data integrity, service quality, and continuous improvement. The Quality Improvement and Evaluation Specialist is responsible for the continued development and oversight of effec...
Continuous Improvement Specialist
Reporting to the Performance Manager, the Continuous Improvement Specialist will analyze the company's processes and make continuous improvement recommendations, as well as support and implement continuous improvement strategies related to safety, performance, quality and client satisfaction. Collab...
Sr. Specialist, Continuous Improvement
Provide coaching and mentoring to Lean Expert and Green Belt candidates, support and provide training of lean tools and methodologies, and identify self-development opportunities. Work across all functional disciplines of the organization; focusing on transformational business improvements, operatio...
Engineering Quality Specialist II
Analyze quality data and metrics to identify trends and areas for improvement, driving continuous improvement initiatives. Develop and implement quality assurance processes and procedures to ensure compliance with aerospace industry standards (e. Create, maintain, and update quality control document...
Customer Support & Implementation Specialist, Payroll (Remote)
As a Customer Support & Implementation Specialist, you will be the frontline point of contact for our clients, providing high-quality technical support and guiding them through their payroll processes. Provide high quality support to our clients, ensure we are meeting contractual obligations, and ma...
Kaizen & Process Improvement Specialist
Coach and implement continuous improvement and productivity projects. Identify areas of improvement and provide detailed recommendations for process changes and procedural documentation necessities. Guide and support the implementation of management approved recommended measures and initiatives (Pol...
Technical Drawing & Quality Control Specialist
As a Quality Control Specialist, you will be responsible in maintaining quality standards while performing drawing and drafting duties. Organize and maintain records, including data entry and tracking quality metrics. Committed to quality and safety drives everything they do, are looking for a dedic...
Customer Service and Operations Specialist - Hamilton
The Care Team is the backbone of our operation, providing next-level customer service, knowledgeable and empathetic support, and assisting in creating the future of BeWell Health Clinics. A strong culture of teamwork and curiosity keeps us dynamic and connected to each other and our communities. Thi...
Sr. Specialist, Software & Firmware Quality Engineering
Develop and maintain Common Processes that are aligned with AS9100 Quality Management System, Capability Maturity Model-Integrated (CMMI), Program, and Customer Requirements. The selected candidate must work well in a team environment, have excellent customer interface and presentation skills, have ...