Customer Quality and Continuous Improvement Specialist
agilius work solutionsBurlington, ON, CA30+ days ago
Salary
CA$90,000.00–CA$95,000.00 yearly
Job descriptionB. Sc. in Industrial, Mechanical Engineering, Manufacturing Engineering / Technology and / or Quality Assurance / Management Sigma Green or Black Belt certification in LEAN / DMAIC methodologies from an accredited provider 3+ years of experience in a fast paced, manufacturing environment with a plastics background preferred Experience in Lean Manufacturing, Quality Principles, 5S, best practices, process documentation and standard work documentation 2 + years of experience in continuous improvement project management Knowledge in injection molding and secondary processes preferred Annual Bonus Group Benefits Wellness and Employee Assistance programs Defined Contribution pension plan Smoke free environment Onsite + travel required in Canada & Internationally
Responsibilities :
- Management of customer complaints, including liaising with the departments
- Perform root cause analysis (RCA), provide 8D and investigation summary reports
- Respond to customer requests for information and completion of customer questionnaires
- Represent the Quality department and support Technical Service Representatives during customer site visits for troubleshooting issues or line trials
- Plan, lead and support continuous improvement initiatives and Kaizen events based on waste elimination
- Identify process inefficiencies and execute process improvement projects
- Implement and support 5S systems via monitoring and audits
Successful candidates will have :
Total rewards :