Posted On : 11th July 2024
Responsibilities :
- To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
- To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
- To provide clients with supporting information / documentation to assist them in implementing the advice / solutions provided
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable
Qualifications :
- CHRP / CPHR designation is mandatory
- 5+ years of experience in an advising role
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritising your workload accordingly
- Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared
- service centre
- The ability to motivate yourself and those around you
- An organised self-starter with an enthusiasm for exceptional service delivery
Benefits :
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2 and 5 years’ service
MC47809
INDCAN
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