The Program Manager is responsible for overseeing the delivery and execution of all programs and courses, managing the program team, and ensuring efficient, high-quality course delivery.
This role involves process and technological improvements to enhance program effectiveness and quality.
Key Responsibilities
Program Delivery
- Lead the successful delivery of programs and courses, including accommodations, integrity matters, and results reporting.
- Oversee tools like the learning management system to maintain student data integrity and monitor completion status.
- Manage hiring, training, and retention of external contractors, including reviewing contracts and invoices.
- Develop and execute yearly work schedules and drive continuous improvement initiatives to enhance program delivery.
Leadership
- Supervise, train, and mentor team members, and monitor program metrics and goals.
- Respond to stakeholder inquiries and promote programs through information sessions.
- Maintain a collaborative learning environment focused on high standards, customer service, and the organization’s goals.
Management and Reporting
- Report program progress and issues to the CEO regularly.
- Work with the CEO, Content Manager, and Operations Manager on business planning, budget oversight, and significant decisions.
- Conduct risk assessments and support policy development.
Requirements
- Demonstrates ethical behavior and aligns with organizational values.
- Communicates effectively with diverse stakeholders, showing creativity and innovation.
- Strong organizational skills with the ability to prioritize, set goals, and monitor progress.
- Problem-solving skills to assess issues, generate solutions, and meet deadlines compassionately.
Qualifications
- University degree or equivalent.
- 5+ years’ experience in professional education program delivery and a minimum of 5 years in a supervisory or project lead role.
- Familiarity with process improvement methods (e.g., Six Sigma, total quality management).
- Strong computer skills, experience with databases, and Microsoft Office proficiency.
- Excellent communication and analytical skills with attention to detail and professionalism.
This role is ideal for a strategic, organized leader passionate about fostering a supportive and high-quality educational environment.
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