Experience Summary :
- 6+ Years of experience as a Dynamics 365 Customer Engagement (CE) Functional Consultant and Project Coordinator.
- Strong Communication and Requirement Gathering Skills.
- Ability to do gap fit Analysis and provide suggestion on the design.
- Collaborate with cross-functional teams to understand business requirements and translate them into tailored CRM solutions.
- Provide ongoing user support by addressing queries and troubleshooting issues efficiently.
- Lead and mentor the team, demonstrating strong leadership qualities to ensure high performance and development.
- Manage client and stakeholder relationships, addressing their concerns and ensuring overall satisfaction.
- Foster both client satisfaction and team morale, balancing both effectively.
- Act as a bridge between clients and the team, ensuring clear communication and alignment on project goals and expectations.
- Manage project resources to meet deadlines and deliverables, ensuring optimal use of time and effort.
- Extensive experience in upgrading Dynamics 365 CE from on-premises to online environments, including data migration and system deployment.
- Experience of working with complex integrations.
- Proven track record of leading and managing Dynamics 365 projects, ensuring successful delivery within scope, time, and budget.
- Strong understanding of Dynamics 365 CE modules, including Sales, Customer Service, Customer Insights, Field Service and Project Operations.
- Hands-on experience with configuration, customization, integration, and implementation of Dynamics 365 CE solutions.
- Skilled in managing the full project lifecycle, including requirements gathering, design, implementation, testing, and post-deployment
Value Adds :
- Expertise in Power Platform (Power Apps, Power Automate, Power Pages, Power BI)
- Proficient in using Microsoft Copilot for AI-driven insights and natural language processing
- Skilled in Azure services integration and ensuring data security and compliance
- Experienced in complex data migrations to Dynamics 365 CE
- Strong UX design and customization skills, including custom plugins and workflows
- Knowledgeable in Agile project management and effective stakeholder management
- Capable of delivering end-user training and leading change management initiatives
- Industry-specific experience in tailoring Dynamics 365 CE solutions
- Optional certifications : Microsoft Certified : Power Platform Functional Consultant Associate, etc.
Dynamics 365 Customer Engagement Functional Consultant and Project Coordinator
Dynamics 365 Customer Engagement (CE) Functional Consultant and Project Coordinator. Strong understanding of Dynamics 365 CE modules, including Sales, Customer Service, Customer Insights, Field Service and Project Operations. Proven track record of leading and managing Dynamics 365 projects, ensurin...
Dynamics 365 Customer Engagement/ CRM Functional Consultant
Fresh opportunity for a Functional Consultant/ Analyst, with skills in Dynamics 365 CE/CRM implementation, to join the delivery team at my award winning MS Partner client. Project analysis, requirement gathering and design - conducting client workshop's and developing functional design documentation...
Senior Consultant/ Manager, Microsoft - Functional Dynamics 365 CRM Lead
We are looking for candidates that have passion for technical challenges, a keen interest in AI technologies, show strong analytical and communication skills and have hands-on experience with planning, designing, developing, and implementing Microsoft enterprise solutions. Lead delivery for Dynamics...
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service. As a vital member of our team, you will play a pivotal role in...
Senior Consultant Microsoft - Dynamics F&O Functional Consultant
Minimum of 3 years of experience as a Functional consultant with Microsoft Dynamics D365 F&O implementation and upgrade experience with strong client services orientation and accustomed to taking an active role in executing projects. Experience in working on functional design, configuration, and pro...
Customer Analytics Manager (Customer Lifecycle & Cross-Functional Analytics)
Be a thought partner and a consultant to the Revenue driving teams by proactively proposing strategic data insights and analytical solutions that would drive growth in customer acquisition, engagement, satisfaction and lifetime value. Develop and implement solutions to measure and optimize the impac...
Consultant/Senior Consultant, Oracle - Supply Chain & Procurement Functional Support
Ability to collaborate closely with functional consultants, business analysts, developers, and project managers to understand requirements and deliver data conversion solutions aligned with project objectives. Strong understanding of SCM and Procurement processes, policies, regulations, and complian...
NetSuite Planning and Budgeting (NSPB) Functional Consultant - Principal Consultant
The ACS – NetSuite Planning and Budgeting (NSPB) Functional Consultant position is responsible for the delivery of optimization services for Oracle NetSuite NSPB customers in a post-sales and post-implementation environment. Performs varied and complex duties and tasks that need independent judgment...
Project Manager - Managed Print Service Roll Out
Project Manager - Managed Print Service Roll Out. Project Manager - Managed Print Service Roll Out. Project Manager - Managed Print Service Roll Out. ...
Implementation Project Manager
Job Title: Implementation Project Manager. Implementation Project Manager. Proven experience in CCaaS / contact center projects and deployments. Minimum of 3 years of client-facing project management experience. ...