Regional Operations Manager - South West Ontario

Job Description

Directs and coordinates activities of each terminal in their region to obtain optimum use of equipment, facilities and personnel by performing the following duties personally or through subordinate supervisors.

Principal Responsibilities 40%

Ensure all terminals run on a profitable and efficient manner this includes but it not limited to monitoring freight levels, reviewing terminal financials, review daily revenues and cost. - 40%

Customer Relations and Business Development 15%

• Dealing with customer service issues such as investigating service failures, claims and develop and implement procedures to reduce problems and improve efficiency. - 10%
• Work with sales personnel to ensure service standards are maintained, customer needs are recognized and maintained, and develop new business - 5%

Management Activities 20%

• Work with terminal / garage managers to ensure service standards are met, review exceptions and resolve issues. - 10%
• Confer and cooperate with other management personnel in formulating administrative and operational policies and procedures and implement and enforce them - 10%
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Human Resources 25%

Dealing with human resource issues. These could include but are not limited to performance appraisals; rewarding and disciplining employees;

addressing grievances and resolving complaints; and layoffs. - 5%

• Support, counsel, train and develop staff. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work. 10%
• Support, enforce and model all Health, Safety & Environmental rules, policies and procedures. 5%
• Promote environmental awareness that is related to this position. Such as recycling, keeping windows closed when the A / C is running and turning off computers at end of day. 5%

Non-essential Duties and Responsibilities

• Responsibilities could be altered as the company and the region grow.
• Other duties may be assigned.
• Travel is a requirement for this position.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and oral communication
• Strong customer service skills and interpersonal skills
• Strong organizational and planning skills
• Superior time management and attention to detail
• Ability to supervise and manage several tasks and / or employees at once to achieve organizational objectives
• Computer literate; working knowledge of Microsoft suite and email.
• Recommended 5 years of previous operations experience with a multi-site organization
• Financial Literacy ability to complete cost analysis / cost reduction
• Highly developed problem solving and decision making skills

Additional Information

What do we offer you?

• Bonus Eligibility
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement
5 days ago