Join MKT Corporate Promotions as a CustomerService Representative and become part of a dynamic team dedicatedto elevating brand experiences.
A leader in the Events Servicesindustry we promote events and supply businesses with brandedsportswear and promotional products.
With 51200 employees wedeliver exceptional service and innovative solutions. As a CustomerCare Representative youll be the first point of contact providingguidance and support managing inquiries resolving issues andensuring satisfaction all while upholding our high standards.
Ifyoure passionate about customer service and eager to contribute toa company valuing creativity and excellence apply to join us inmaking every eventmemorable.
Tasks
- Handleincoming customer inquiries via phone email and live chat ensuringprompt and accurate responses to enhance customersatisfaction.
- Maintain comprehensive records ofall customer interactions and transactions including details ofinquiries complaints and comments using the companys CRMsystem.
- Collaborate with the sales and eventsteams to ensure customer requirements are met and provide updateson service delivery timelines and any potentialchanges.
- Assist customers in navigating thecompany website providing guidance on service offerings and helpingthem with order placements ormodifications.
- Provide feedback to managementon recurring customer issues and suggest improvements to enhanceoverall service quality and customerexperience.
Requirements
- Minimumof 1 year experience in customer service or a related role withinthe events services industry.
- Excellent verbaland written communication skills inEnglish.
- Proficiency in customer relationshipmanagement (CRM) software and Microsoft OfficeSuite.
- Strong problemsolving skills and abilityto handle challenging customer interactions withprofessionalism.
- Strong sense ofurgency
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