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Remote Call center Jobs in Thornhill, ON

Last updated: 8 hours ago
Centralized Call Centre Representative (Remote)

Centralized Call Centre Representative (Remote)

Black & McDonaldMarkham, ON
CA$32.46–CA$41.55 hourly
Remote
The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor.Their primary focus is to support work order creation for the FMO and Service departments ...Show moreLast updated: 30+ days ago
  • New!
Remote Bilingual Associate (English / French), Everyday Banking / Credit Cards

Remote Bilingual Associate (English / French), Everyday Banking / Credit Cards

BMOOntario, Ontario, Canada
CA$33,850.00–CA$44,000.00 yearly
Remote
Part-time
VIRTUAL61 - REMOTE / TELETRAVAIL - QC - BMO.Retail Banking Sales & Service.Are You Ready to Build Your Career in the Financial Services Industry while Working From Home?. This is a Remote Role meaning...Show moreLast updated: 8 hours ago
  • Promoted
Bilingual French Customer Service Representative Remote

Bilingual French Customer Service Representative Remote

Randstad CanadaNorth York, Ontario, CA
CA$24.10 hourly
Remote
Full-time +1
Quick Apply
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job ...Show moreLast updated: 30+ days ago
Genesys Cloud Engineer

Genesys Cloud Engineer

eTeamRemote, ON
CA$50.00–CA$55.00 hourly
Remote
The Contact Centre SME / Consultant will be responsible for managing contact centre transformation solutions & deployments. In this role the SME / Consultant will closely collaborate with business, infr...Show moreLast updated: 30+ days ago
Cloud Engineer

Cloud Engineer

asset worksOntario
CA$55.00 hourly
Remote
Full-time
Design, automate, and monitor Azure and on-prem infrastructure.Working with VM's, storage, networking, and security.Creating and deploying with IaC. Design, deploy, and manage Azure-based infrastruc...Show moreLast updated: 30+ days ago
IT Security Admin / Core Technology

IT Security Admin / Core Technology

Procor LimitedRemote, Ontario
CA$75,000.00–CA$85,000.00 yearly
Remote
Full-time
Come join a team where People make the difference!As a part of Marmon Holdings, Inc.Opportunity : REMOTE CANADA OR USA.Microsoft's suite of security tools,. Additionally, the role involves.Microsoft ...Show moreLast updated: 30+ days ago
  • Promoted
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupMarkham, Ontario, Canada
CA$850.00 weekly
Remote
Remote Market Research Panel Call Center Agent Welcome (Part Time / Full Time) No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups c...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Associate Lawyer (Remote)

Associate Lawyer (Remote)

Ignite Talent SolutionsON, Canada
Remote
Full-time
Our client is a full-service Toronto-based firm.They are currently in search of a multifaceted lawyer with experience in Business, Employment, and Criminal Law. Minimum of 2 years post-call experien...Show moreLast updated: 15 hours ago
Benefits Representative - Work From Home

Benefits Representative - Work From Home

Globe Life - RecruitingVaughan, ON, CA
Remote
Quick Apply
Seeking a role that offers meaningful work, professional growth, and the chance to align with a company that values long-term commitment? AO Globe Life is looking for passionate individuals eager t...Show moreLast updated: 11 days ago
ECM / OpenText Architect

ECM / OpenText Architect

Net2SourceREMOTE, ON
CA$73,429.00–CA$110,586.00 yearly
Remote
Staffing Industry Analysts for our accelerated growth of % in the last years with over + employees globally, with over + locations in the US and global operations in countries.We believe in providi...Show moreLast updated: 30+ days ago
Personal Care Specialist (12 Month Contract)

Personal Care Specialist (12 Month Contract)

Innomar StrategiesRemote, ON
CA$16.00 hourly
Remote
Full-time
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 30+ days ago
Customer Service Rep - Call Centre - work from home

Customer Service Rep - Call Centre - work from home

CB CanadaRichmond Hill, Ontario, Canada
CA$17.00 hourly
Remote
Customer Service Rep- Call Centre- $17.Great company and working environment.Work from home with 1 week training in office. Call centre to support the online orders for clothing client.Taking phone ...Show moreLast updated: 30+ days ago
WFH Customer Service Representative / Collector

WFH Customer Service Representative / Collector

NCRI Inc.Ontario
CA$16.00 hourly
Remote
NCRI is growing stronger and is seeking a WFH Customer Service Representative / Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and...Show moreLast updated: 30+ days ago
Remote Customer Service Representative

Remote Customer Service Representative

International SOSON, CA
CA$20.00 hourly
Remote
Aspire Lifestyles- Remote Customer Service Representative.Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, a...Show moreLast updated: 30+ days ago
Team Leader, Service Team

Team Leader, Service Team

The J.M. Smucker Co.Working Remote Ontario
CA$2,500.00 monthly
Remote
Full-time
Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a well-respected North Americanmarketer and manuf...Show moreLast updated: 30+ days ago
Collections Representative- Bilingual

Collections Representative- Bilingual

Rentokil InitialON, CA
CA$20.00–CA$24.00 hourly
Remote
Full-time
Quick Apply
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector.Since its founding, it has been an industry leader in pest control.Our certified specialists ...Show moreLast updated: 30+ days ago
Customer Service Agent – Cantonese or Mandarin (Work From Home or On-site)

Customer Service Agent – Cantonese or Mandarin (Work From Home or On-site)

IO Solutions Contact CenterCanada - Work From Home or On-Site
CA$50.00 hourly
Remote
Customer Service Agent – Cantonese or Mandarin (Work From Home or On-site).IO Solutions Contact Center is looking for Cantonese-speaking and / or Mandarin-speaking candidates who enjoy challenges and...Show moreLast updated: 30+ days ago
Solutions Consultant

Solutions Consultant

ZendeskRemote, Ontario, Canada
CA$108,000.00–CA$162,000.00 yearly
Remote
Full-time
The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.As an SC you are both sales focused and technically savvy.You will be success...Show moreLast updated: 30+ days ago
Associate Technical Support Analyst

Associate Technical Support Analyst

CDK GlobalCanada - Ontario - Home Office
CA$48,000.00–CA$65,000.00 yearly
Remote
Full-time
Position Responsibilities and Essential Functions : .Documents all work via a ticketing system, sets resolution time lines with customers, and keeps customers updated on the status of their requests....Show moreLast updated: 30+ days ago
Centralized Call Centre Representative (Remote)

Centralized Call Centre Representative (Remote)

Black & McDonaldMarkham, ON
30+ days ago
Salary
CA$32.46–CA$41.55 hourly
Job type
  • Remote
Job description

ABOUT THIS CAREER OPPORTUNITY

The Centralized Call Centre Representative is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

This is a remote position

  • Answer telephones, order taking, file organization, and operation of office equipment
  • Handle internal and external customer inquiries both by telephone and by email
  • Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and / or forwarding requests
  • Identify and escalate issues according to contract and / or priority
  • Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of CMMS
  • Follow up on customer calls where necessary
  • Pass on customer complaints to respective project managers
  • Document all call information according to standard operating procedures, including but not limited to the call software or call logs
  • Produce call reports as required
  • Organize and maintain various filing systems
  • Assist in “working alone” procedure or site personnel
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests
  • Explore opportunities to add value to job accomplishments
  • Update job knowledge by participating in educational opportunities

COMPETENCY REQUIREMENTS

  • Maintains a professional demeanour at all times with fellow employees, vendors, sub-contractors, and clients
  • Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
  • Portrays a positive image and motivates colleagues at all times to ensure continued success
  • Embraces change and always willing to adopt new practices
  • Holds self and others accountable
  • Ability to approach problems logically, under pressure and seek innovative solutions
  • Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
  • Understands the needs and perspectives of both internal and external customers
  • Promotes teamwork and collaboration
  • Values and respects others, encourages and supports diversity
  • Ability to work independently with limited supervision
  • WORK EXPERIENCE REQUIREMENTS

  • 2-3 years of related call centre, customer service, or dispatching experience
  • SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our clients mandates, the successful candidate will be required to validate full vaccination prior to hire.
  • Must be available and open and flexible to working different shifts
  • Must be able to effectively communicate
  • Proficient in Microsoft Office including Excel, Outlook, and SharePoint
  • JD Edwards experience is an asset
  • Ability to type a minimum of 50 WPM accurately
  • Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

    A family business with family values

    Empowered people with ambitious goals

    Interesting and challenging work

    Ongoing investment in training and development

    One company with endless opportunities to learn and grow

    Competitive compensation and benefits packages