Admitting and Administrative Clerk, BC Children's & Women's Health Centre, Vancouver BC

Admitting and Administrative Clerk,

BC Children's & Women's Health Centre,

Vancouver BC

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

Reporting to the Senior Director, or designate, the Admitting and Administrative Clerk performs a variety of clerical / administrative and patient related activities including scheduling and booking of patient appointments, processing of referrals;

performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information.

Also provides clerical support to the intake process including duties such as filing, faxing, photocopying, arranging for courier, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and other general office and administrative duties for the department.

What you’ll do

• Schedule and book patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients / families.
• Receive and register patients upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary.

Advise appropriate professional that the patient has arrived.

• Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional / missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork.
• Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics.

Follow up with appropriate team members as necessary.

• Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes / minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
• Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
• Provide clerical and general administrative support to the Senior Director or designate, and to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization / signature and e-forms.
• Perform other related duties as assigned.

What you bring

Education, Training and Experience

Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

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Knowledge of medical terminology.

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have; knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

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Location : 4500 Oak Street, Vancouver BC V6H 2N9

Hours of Work : 0800-1600, Mon - Fri

Requisition # 147459

What we do

BC Children's & Women's Health Centre is part of the Provincial Health Services Authority (PHSA). (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA and BC Children's & Women's Health Centre are committed to employment equity, encouraging all qualified individuals to apply.

We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.