Job Description
Responsibilities
- Communication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offerings
- Maintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolution of End User Customer disputes or billing complaints.
- Check to ensure that appropriate changes were made to resolve End User Customers' problems.
- Contact End User Customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Investigation results and any planned adjustments.
- Use assertiveness and negotiation skills when handling End User Customer cancellation requests.
- Escalation of unresolved End User Customer complaints to designated departments for further investigation.
- Escalation of any unclear process that affects End User Customers to ensure End User Customer satisfaction.
- Correct usage policy of credits and refunds related to End User Customer disputes or billing complaints.
- Solicitation of sale of new or additional services or Products by interpreting End User Customer needs and communicating solutions, and closing sale via credit / debit card or any preferred method of payment by the End User.
- Recommendation to Customer of Product, sales, shipping or billing process improvements.
- Others as amended by Customer from time-to-time through the Change Request process. Requirements :
- Work Permit
- Work Permit
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