Quality Control Technician

About Quest AV

Quest Audio Visual (Quest AV) is a North-American-based, full-service audio visual and production company. Quest AV innovates to curate flawless event experiences and provide flexible client service solutions, for in-person and virtual audiences, globally.

Quest AV supports and produces with excellence- a wide array of events, from leadership and board meetings to experiential marketing engagements and social activations, concerts and galas, and large-scale corporate conferences and award shows.

With over 40 Full-Time Employees and an ever-growing portfolio of top-tier talent, Quest AV draws from the vast expertise and experience of its team, to Prepare , Plan , Execute and Evaluate every project WITH EXCELLENCE.

The Quest AV team is comprised of strong and driven individuals who are accountable, personable and creative. Quest AV team members thrive in team-centric environments and are happy to function as part of a close-knit group.

Quest AV teams pride themselves on doing the right thing and being master communicators, knowing when and how to rely on one another's expertise and available resources.

An equal opportunity employer, Quest AV encourages employee growth and believes in supporting and developing skills and talents, to ensure job satisfaction.

The ideal Quest AV team member consistently takes ownership of their efforts, while efficiently leaning on- and communicating with- internal and external parties, wherever required.

They are passionate about the event and / or tech and audio visual industry, and they look to only create premium experiences for their clients and event audiences.

Seeing opportunity where others see challenges, ideal Quest AV candidates are innovators who welcome change and are ready to pivot when necessary, in a fast-paced environment.

Job Summary

As a Quality Control Technician, you will be responsible for overseeing the quality assurance of our audio-visual (AV) equipment and inventory to ensure all items are in optimal condition and readily available for deployment.

Your role will involve inspecting, maintaining, and organizing AV equipment, as well as utilizing inventory management software to track and organize assets.

This position requires a strong understanding of AV technology and a detail-oriented approach.

Key Responsibilities

• Maintain good working order of all Quest Audio Visual's inventory in a timely manner.
• Troubleshoot basic issues with AV equipment.
• Keep equipment firmware up to date.
• Identify repair issues and delegate equipment to the repair department as necessary.
• Create RMAs, send out, and track items needing repair to suppliers and external repair resources in a timely manner.
• Order parts for equipment repair as necessary.
• Ensure all equipment is properly barcoded and RFID tagged.
• Ensure all equipment is properly labeled.
• Ensure all cases are properly labeled.
• Utilize inventory management software to log and check receiving orders.
• Coordinate and perform periodic inventory check-ups to ensure all items are properly tracked, stored, and in working condition.
• Work closely with the Warehouse team to ensure timely and accurate availability.

Qualifications

• Strong knowledge of audio, video, and lighting equipment, including setup, operation, and troubleshooting.
• Basic repair and maintenance skills for AV equipment and / or electronics.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication skills and the ability to collaborate effectively with various departments.
• Proficiency in Microsoft Excel.
• Ability to lift heavy objects.
• Experience with inventory management software (e.g., Rentman, Flex Rental Solutions) is a plus.

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