Job Title : Sr Support Analyst-Java / Linux / SQL
Location : Toronto, ON
Skills and Responsibilities :
- years of experience in application support on distributed technologies
- Experience ITIL Framework and processes- Incident Mgmt., Problem Mgmt., Change Mgmt. knowledge.
- Expertise in Scripting Language (Shell / Linux)
- Experience with Python. Database skills- DB, Oracle, SQL server Expertise in Database (Oracle, MS SQL) for writing simple & complex SQL queries.
- Product knowledge (IBM CMOD, Xenos)
- Experience in working within an SLA guideline, prioritization of efforts.
- Knowledge management experience - building support manual, support standards, project handover gating check lists etc.
- Experience in production issue troubleshooting with multiple teams- DBAs, Level support teams, Operations, File Transfer teams, OS, Middleware etc.
- PMLC / SDLC knowledge is an asset Excellent trouble shooting and analytical skills to resolve issues with various software components.
- Good knowledge of Debugging, defect fixing and maintenance of software programs / code / application
- Experience in working with external vendors to provide application support.
- Deploy fixes to lower environments, test and promote to higher environments.
- Working experience with Service Now
- SDLC and Change Management process experience and knowledge (working experience with ITIL Service Now tool)
Sr Support Analyst-Java/Linux/SQL
Job Title: Sr Support Analyst-Java/Linux/SQL. Database skills- DB, Oracle, SQL server Expertise in Database (Oracle, MS SQL) for writing simple & complex SQL queries. Knowledge management experience - building support manual, support standards, project handover gating check lists etc. Expertise in S...
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