Job Description
What can you expect in this role?
- Assist customers with policy and claims-related inquiries
- Up-sell / retain pet health insurance policies with existing customers
- Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
- Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
- Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
- Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs
- Promote and educate prospective customers via inbound, outbound and online programs
- Protect your furry friends and save on Petline insuranceTake advantage of a 25% employee discount with Petline insurance from several coverage options available.
Learn about Basic Pet Insurance Coverages in this Buzz video.
More great savings You also have access to many other employee discounts, including great savings on entertainment, travel, attractions, shopping, health, wellness and more through our Perkopolis program!
What do you bring to the role?
- AMF Damage Insurance License, Level 1 OR Level 2 is a must
- Bilingual ENGLISH and FRENCH is a must
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You’re well versed in navigating multiple computer programs at once
- You’re committed to achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
- General Insurance License, Level 1 OR Level for applicants outside of Quebec
Salary Range is $42,400 - $78,100
About Us
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team.
We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just nice to have they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot you deserve it.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
Personal Insurance Advisor (Experienced Quebec AMF License)
Quebec AMF licensed Experienced. Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals . We want like-minded individuals who want to provide the highest level of customer service, who carry...
Bilingual Service Broker
As a Bilingual Service Insurance Broker for home and auto insurance you will receive paid training, a competitive salary and benefits package along with opportunity for growth within our group of companies. Our HUB Customer Central (HCC) office is looking for full time Bilingual Service Insurance Br...
Bilingual Sales Representative - Home & Auto Insurance (AMF License required)
Reporting to the Sales Manager, National Home & Auto Program, you’ll be identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business. Join us as we grow our way into a fut...
Student Financial Services Advisor (Bilingual)
The Glendon Student Financial Services Advisor advocates for and assists students in navigating the policies and procedures that relate to their student accounts at the university, their YU-CARD and related services/activities, financial aid programs offered at Glendon and York, and programs offered...
Advisor, Risk Management
Collaborate with Underwriting, Sales and Service departments and the policyholder in the delivery and execution of Loss Control survey and service practices. As a Risk Management - Advisor with Western Financial Group, you will develop innovative risk and liability improvement recommendations for ou...
Level #1 (Licensed) Insurance Advisor
Level 1 Licensed Client Care Advisor. This role is one of a Level #1 Client Care Advisor and is geared towards a newly licensed individual (Under 2 Years Industry Experience) that will allow the candidate to gain experience and knowledge while being mentored by a more senior member of our team. You ...
Bilingual Insurance Advisor Home &Auto - Advice Centre
As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. Auto Insurance, Cold Calling, Competitive Markets, Cross-Selling, Customer Needs (Inactive), Custom...
Bilingual Customer Service Representative
Reporting to the Supervisor, Third Party Administration Call Centre, the in-bound Customer Service Representative will provide service excellence by professionally answering all incoming telephone calls and emails from plan members and service providers. Proudly independent and Canadian-owned, Cowan...
Bilingual Customer Service - Insurance - Remote
Provide French bilingual customer support for an insurance client through the Arise® Platform. With this program, you’ll provide telephone customer support for an insurance client, answering all inquiries related to products or services. If you speak English and French, have experience pro...
TD Insurance, Bilingual (Eng./Fre.) Auto Claims Advisor
Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and onl...