Assistant Manager, Premium Sales - Music & Live Events

Job Description

As part of the Ticket Sales & Service Leadership Team, your primary focus will be supporting the growth of Premium Music and Live Event Program at Scotiabank Arena, Budweiser Stage, HISTORY and Coca-Cola Coliseum.

Our Portfolio includes Season Seats, Memberships, Executive Suite Rentals, Group Hospitality, and Premium Ticket packages.

You will have an innovative and strategic mindset, an extensive network, and vast industry knowledge.

You have built leadership experience, can anticipate challenges, and thrive in a fast-paced environment. Your passion and commitment to teamwork and culture will contribute to building an inclusive environment where the team feels valued for their contributions, can do their best work, and have fun doing it.

• Lead a collaborative sales team, driving best-in-class results across MLSE & Live Nation venues.
• Support with the hiring, training, and development of a team of up to 5 account managers / executives.
• Provide coaching and customized mentorship to your team, including robust development plans and quarterly calibration discussions.
• Support team members throughout the sales process including client meetings and visits.
• Quarterly campaign management within Salesforce.
• Manage the ticketing system including proper inventory management, reporting and sales tracking.
• Deliver quarterly sales updates to the sales group as well as the Sr. Leadership team.
• Innovative new product design while connecting fans to the world’s best artists & entertainers within the music and live entertainment industry.
• Provide outstanding service through outbound calling campaigns and client meetings.
• Liaise with the Finance team to ensure timely customer invoicing as well as payment collection.
• Develop and manage relationships with internal departments (F&B, Ticket Admin, Marketing, BI, Finance, Legal, GP, etc.).
• Participate in special projects and perform other related duties as requested.

Qualifications

Note : Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Outstanding teammate and ability to thrive in a fast-paced, entrepreneurial environment where quality, innovation, and customer service are critical to organizational success.
• Previous experience in developing sales and achieving sales targets.
• Ability to mentor, coach, and have an impact on people and culture.
• The ability to resolve conflict creatively and diplomatically.
• A proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative and independence.
• Proven to perform well under pressure; manage multiple priorities simultaneously.
• Superior oral and written storytelling and communication skills, including expertise in the interpretation and presentation of results to a wide range of audiences.
• Experience with Salesforce and / or CRM platforms.

Additional Information

Apply by : November 21st 2024

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to : screen applications, assess qualifications, and enhance candidate selection.

We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.

com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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