Senior Business Analyst - 6 month contract

Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance.

This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emergency assistance support.

World Travel Protection (WTP) is a leading travel assistance and Travel Risk Management (TRM), company. WTP provides robust response solutions to logistical, security and medical emergencies for travellers based on its global reach and through its worldwide provider network.

Through this network, WTP is able to effectively resolve incidents inherent to international traveling. Prevention is also at the forefront of WTP through a wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilised to anticipate crisis from occurring.

World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels.

We operate 24 hours a day, seven days a week from our operation centres in Australia, Canada, the United States, the United Kingdom, and Malaysia, responding to the cries for help we receive from travellers across the globe.

Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance.

Get ready to do your best work and then some.

Job Summary

World Travel Protection (WTP) is currently looking for a Senior Business Analyst to work under general supervision to identify gaps between business objectives and systems scope by interviewing business owners, conducting research and drawing on own knowledge of applicable business systems and industry requirements in order to propose and develop approved system enhancements.

Day to day, there will time spent on working directly with the business on requirements and configuration for their application as well report building using SQL / SSRS / Excel & other tools.

A bit about the job :

Assists with the coordination and lead of activities with business owners to gather requirements, monitors business decisions and manages documentation and communication

Describes as-is / to-be models as part of the requirements elicitation process, i.e. process, data, work flow, application etc.

Adapts to apply different delivery methodologies including SCRUM, Waterfall, and Zurich Lean

Assists with the identification and recording of detailed requirements from business users through interviews, documentation and facilitated working sessions for approved projects and enhancements while complying with the main principles relevant to legal and regulatory controls that govern standard work practices

Creates process models based on business requirements in order to determine the completeness of the information and process components

Assists in the evaluation of project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation and training teams

Assists with obtaining feedback and manages change process while implementing the project plan(s)

Assists with production of requirement specifications and outlines solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation

Assists with analyisis and management of requirement risk, trace ability matrix and prioritizes requirements

Performs quality review checks on project deliverables

Supports development of test plan, testing, implementation and training activities

Supports post-implementation activities including problem solving and measurement of benefits achieved. In case expected benefits not achieved, supports the analysis to determine root cause.

Supports integration testing including the functionality, performance and fit to ensure original requirements are met, assists quality assurance with the creation and execution of acceptance testing as needed

Works with Business Systems Analysts and Architects to analyze and document impact of proposed technology to existing architecture and communicate any potential risks

Assists with selection of appropriate processes required to meet the project objectives

Assists with establishing and maintaining appropriate communication and engagement with stakeholders

A bit about you : Required :

Required :

• Bachelors Degree and 5 or more years of experience in the Business Analysis area
• High School Diploma or Equivalent and 7 or more years of experience in the Business Analysis area
• Experience in mainframe and PC environments
• Experience in insurance operations and regulatory environment
• Microsoft Office Excel and Word experience
• Business Systems Integration
• Experience with Software Development Life Cycle (SDLC)

Preferred :

• Travel insurance experience
• Strong analytical and planning skills
• Ability to effectively manage changing priorities
• Strong written and verbal communications skills
• Experience with change management tools / methodologies
• In-depth experience with testing scenarios execution
• Experience leading teams of project consultants

Why pick us :

• There's no one size fits all option when it comes to flexibility. It looks to us the same as it does to you so let us know how we can accommodate you.
• We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
• We'll provide you with supportive management who have your back and want you to succeed
• We'll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we've got you!

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business.

As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here.

Taken together, diversity and inclusion bring us closer to our common goal : exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.

We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited.

If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada : For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here.

Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com