Outreach Manager

Status : Temporary, Full-time

Salary Range : $70,000 - $85,000

Location : Maple Ridge (Various locations)

Schedule : Monday to Friday - 9am to 5pm

The Position :

The Program Manager for Outreach Services will supervise the Maple Ridge Outreach Team and its operational sites. They will lead the team in providing essential services to vulnerable individuals, assisting them in obtaining housing, accessing health services, and securing income assistance.

The Maple Ridge Outreach team administers programs like the Rental Subsidy Program and Youth Outreach Program, following guidelines from BC Housing, Fraser Health Authority, Vancouver Coastal Health, and Coast Mental Health policies.

Your goal will be to provide a strength-based, culturally safe and trauma-informed approach to inform all aspects of service delivery for vulnerable clients with direct experience of being unhoused or precariously housed.

You will support staff in employing the principles of psychosocial rehabilitation, harm reduction, motivational enhancement and other evidence-based best practices to assist clients to move forward in their recovery and life goals.

This position leads a team of unionized staff, volunteers and peer workers out of multiple Coast sites. You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the programs including safety aspects, financial management of program budgets, working in partnership with the City of Maple Ridge External Partners, and developing program plans in alignment with overall Coast strategies and operational plans.

You will operate in a collaborative manner, not only with other Housing / Outreach Program Staff but in partnership with the friends and family members of clients, community agencies, and any agency or person who is committed to positive outcomes for clients.

As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the

organization.

Typical Duties

• Ensure the safe and efficient operation of the Out Reach Program
• Oversee safety aspects and manage risks associated with outreach work in the community and in Coast Spaces.
• Lead and support a team of unionized staff, Volunteers, and Peer workers ensuring a positive, healthy, and safe work environment.

And all aspects of the programs are being covered.

• Monitor program services and continuously work to enhance their effectiveness and quality.
• Build and maintain relationships with external partners, including Vancouver Coastal Health, community agencies, and other stakeholders.
• Provide training and development opportunities for staff to enhance their skills and knowledge.
• Conduct performance evaluations and address any performance issues promptly and effectively.
• Oversee program budgets for Out Reach Team. and monitor spending and variances.
• Ensure timely processing of client reports and accounting ledgers to our internal stakeholders and external partners.

JOB QUALIFICATIONS

The Person

The ideal candidate has strong knowledge of mental illness and substance use issues and the overarching social structures in which people find themselves unhoused.

Current or recent experience working with unhoused and highly vulnerable population is essential for this position, a working knowledge of all related legislation is required.

A good understanding of community and social services in the Maple Ridge and Vancouver area will support your success in this role.

We are looking for someone with established leadership skills, and experience working with unionized staff knowledge and experience with the HEU Collective Agreement would be ideal.

Other skills critical to this role include the ability to problem solve, planning and organizational skills, financial management, and strong computer proficiency.

Communication skills and the ability to build relationships and engage effectively with partners internally and externally are critical to this role.

The successful candidate will be passionate about the mission of Coast, and will be committed to achieving our strategic priorities.

The Qualifications

We require a minimum of 5 years experience in mental health, with experience in outreach / housing programs working with concurrent disorders, and 3 years of supervisory and administrative experience.

A degree from a recognized post secondary institution in social services or social work is required; a professional designation or degree in social work or psychiatric nursing would be considered an asset.

Coast will consider an equivalent combination of education, training and experience.

You must have a current First Aid / CPR certificate, training in Crisis Management, a Valid B.C.

Driver’s License and access to a reliable vehicle.

Successful completion of a Criminal Records Check will be required.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada, and operates a large array of innovative housing and community based rehabilitation services for people with a mental illness living in and around Vancouver.

Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.

Why Coast

• Coast Mental Health is recognized as one of BC’s Top Employers of 2022.
• Our Values We deliver person centered services guided by our commitment to :
• Hope
• Compassion
• Courage
• Respect
• Collaboration
• We learn and grow both organizationally and individually. Collaboration & Communication are important here.
• We are recognized for our work towards reaching a healthy work life balance.
• Coast offers a comprehensive benefits plan including extended medical, dental, long-term disability insurance, life insurance, pension, and an Employee and Family Assistance program.

We have a generous time-off plan to balance out work and life

• We hold Exemplary Status accreditation through Accreditation Canada.
• We care about our employees, and believe in living our values and culture throughout the organization
• We operate client-centered care under the principles of psychosocial rehabilitation

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.