Job Description :
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process.
The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal.
The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.
Key Job Responsibilities
Role and Requirements
Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI’s by maximizing role performance (Sales / GP / NP / CSI / AR / CT&TT)
Uphold Assured’s Core Values : Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our 10 Promise
Work Tools to be Utilized
Scheduling Tool : Progi Calendar, Google Calendars
Management Information System : Summit, Repair Centre
Rental Management : ARMS, Dial
Basic Knowledge : Mitchell, Audatex
Education and / or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete ICAR Training
Valid Driver’s License
Required Skills / Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete ICAR Training
Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
BAEST
Collision Estimator - Autobody
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair proces...
cost estimator - construction
Education: Secondary (high) school graduation certificate.Experience: 2 years to less than 3 years.Prepare estimates of labour and/or material costs.Read blueprints, drawings and specifications to determine work requirements .Prepare estimates for general expenses and overheads.Create and submit est...
Auto body Technician
We are seeking a qualified Auto Body Technician to join our winning team. The Auto body Technician is responsible for structural and intricate metal repairs, and will thoroughly disassemble, repair, and reassemble each vehicle while playing a pivotal role to our promise of speed, quality, and custom...
Flooring and Tile Estimator
Strong mathematical and analytical skills for accurate flooring measurements and cost estimation.Minimum 5 years experience in flooring, tile, and/or construction.Excellent attention to detail to ensure precise installation and alignment of tiles.Proficient knowledge of different tile materials, pat...
Red Seal Autobody Technician
We are seeking an experienced and skilled Auto Body Technician to join this hugely successful, fast-growing auto body repair company and restoration services. As an Auto Body Technician, you will play a vital role in restoring damaged vehicles to their original condition, using your expertise in rep...
Estimator
The Estimator is responsible for the accurate, timely preparation of full-cost estimates for multi-family residential or commercial construction projects throughout Canada. The role analyzes historical and incoming data from other departments and incorporates it into the project construction budget,...
Senior Estimator - Luxury Hotels
Senior Estimator - Luxury Hotels. Our client, an international engineering firm with a reputation for excellence, is seeking an experienced Senior Estimator with luxury hotel project experience to join their team in the Caribbean. As a Senior Estimator, you will play a key role in developing detaile...
Journeyman Auto Body Technician - Capital Collision Centre - Winnipeg
Capital Ford Lincoln Collision Center has a permanent full-time position open for a Journeyman Auto Body Technician!. At Capital Automotive Group, our vision is to be the most respected auto group in North America. Opportunity for advancement throughout the Auto Group in our 10+ locations throughout...
Intermediate Environmental Construction Estimator
Arcadis is seeking an Intermediate Environmental Construction Estimator to join the team in Ontario to service our projects across Canada. The successful candidate must be a self-motivated estimator with experience in environmental remediation, earthworks, construction, and demolition projects. As a...
automotive service technician
Secondary (high) school graduation certificate.Test automotive systems and components.Adjust, repair or replace parts and components of automotive systems.Test and adjust repaired systems to manufacturer's specifications.Perform scheduled maintenance service.Advise customers on work performed and fu...