Pipe Shipper

Overview

The Shipper is responsible for providing support to the Winnipeg Pipe Operation by receiving and entering orders over the phone, email and in-house applications, while engaging customers to ensure that all details are accurate and complete.

They will work with the sales team to coordinate customer needs and concerns, serve as a point of contact for the sales team with regards to issues, product inventory, and project status while processing orders to facilitate seamless execution of delivery and invoicing.

Responsibilities :

Process sales orders and internal transfers for the Manitoba and Saskatchewan markets

Process and manage payments to haulers

Run reports as required for General Manager and Sales Manager

Ensure invoicing to customers is completed accurately and efficiently

Interact with customers in person, on the phone and email

Assist with inventory control

Dispatch duties including : scheduling deliveries; coordinating loads; manual and SAP ticketing

Enter returned goods, culls & shipping to aid in inventory management

Liaise with Project Managers daily, in regards to product requirements for customers and assist in providing scheduled solutions based on customers’ needs

Manage and solve customer inquiries and issues as it relates to shipping & inventory

Working with yard-staff (forklift operators) to organize loads and maintain inventory levels

Coordinate with other Lafarge Pipe operations to balance inventory, forms and source product

Monitor stock resale items and assist in obtaining quotes from vendors

Work with hired trucking companies to make sure logistic requirements are met. Deal with issues as they come up (wait time, drivers, tie-down methods)

Assist small-volume customers with pricing, taking and processing orders and payments

General office duties

Other duties as assigned

Qualifications

Education

High School diploma required

Experience

Proficiency with Microsoft Excel, and Google Sheets

Knowledge of concrete pipe and manhole products an asset, but not required

Proficiency in SAP an asset, but not required

Excellent customer care skills, dedicated to exceeding expectations of internal and external customers

Able to establish and maintain effective working relations with other staff, vendors and customers

Able to work under pressure with fluid deadlines and changing circumstances

Strong problem solving and analytical skills with the desire to seek solutions

High level of time management and task prioritization skills

Excellent written and oral communication and teamwork / interpersonal skills

Able to negotiate skillfully in tough situations without damaging relationships

Capable of working independently with a positive and helpful attitude

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.