Training and Communications Coordinator - Special Project (August 2024 - March 2027)

Training and Communications Coordinator - Special Project (August 2024 - March 2027)

Status : Special Project (August 2024 March 2027)

Hours : Monday Friday, 35 hours / week

Home Campus : Fennell (hybrid work arrangements available)

Rate of Pay : Payband 8 ($68,581 - $85,726 per year, plus 4% in lieu of vacation)

Posting Date : June 28th, 2024

Closing Date : July 12th, 2024 at 7 : 00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

The Training and Communications Coordinator will play a key role in supporting the change management activities of the Banner Business Transformation (BBT) project.

Communication and training are pivotal components of change management. They work in tandem to ensure that stakeholders understand, accept, and have the skills to effectively adopt changes within an organization.

The BBT project will guide the re-implementation and modernization of Banner and related systems and processes. Banner is Mohawk’s system of record supporting many important functions impacting students, faculty and employees.

This is one of the largest projects the college has undertaken in recent years and will redefine how we serve and interact with students and ensure the quality of our systems and processes match the quality of the education and services we provide.

Under the guidance of the Change Manager, the incumbent will assist with developing and executing communication plans, including the preparation of presentations, speaking notes, emails, newsletters, announcements, documents, website content, videos, etc.

The incumbent will also assess the effectiveness of the communications and make recommendations to increase impact.

The Training and Communications Coordinator will also support all training activities related the BBT project, such as : scheduling and coordinating all virtual and in-person project training sessions, communicating with trainers and participants, tracking attendance and evaluations in the college’s Learning Management System.

This position requires significant attention to detail, highly developed communication, interpersonal, and client service skills.

What you’ll be doing :

Communication

• Contribute to and execute the BBT communication strategy, aligning with the overall project timelines, major milestones, and objectives.
• Create and manage a variety of communication materials, including presentations, speaking notes, emails, newsletters, announcements, documents, web content, video messages, etc.
• Coordinate and provide support to project roadshows, information sessions and presentations, both virtual and in person.
• Acts as lead Administrator for the BBT SharePoint Site, develop content in collaboration with the Project Leads, ensuring a consistent look, feel and experience for stakeholders.
• Collect updates for and prepare the monthly project newsletter
• Ensure all communications are clear, concise, and aligned with both the college’s and the project’s brand, mission and vision.
• Identify key stakeholders and tailor communication strategies to address their specific needs and concerns.
• Facilitate regular updates and feedback loops with stakeholders, including employees, project team members, and external partners
• Monitor the effectiveness of the communications and provide recommendations for adjustments based on stakeholder feedback and industry research.
• Maintain detailed records of all project communications.
• Collaborate and coordinate with the Communications, Special Events and Public Affairs teams as needed for college wide communications and project events.
• Collaborate with Marketing to design graphics and videos to enhance communications.

Training

• Contribute to and execute the BBT Training strategy, aligning with the overall project timelines, major milestones, and objectives.
• Co-ordinate all project training activities (virtual and in person) including : scheduling, room bookings, registration, invitations, facilitator needs, room set up / virtual classroom, catering orders, training resources and materials, pre and post work, evaluation, and attendance tracking.
• Ensure the project training activities adhere to Mohawk’s employee development standards and processes
• Track all training in the Learning Management System.
• Provide regular reports on training metrics including : total attendance, learning hours, training evaluation, etc.
• Manage and maintain the BBT SharePoint Learning and Resources Page to store all training and learning resources associated with the project.
• Create guidelines and how-to-guides for managing the BBT SharePoint Learning Resources Page as the project transitions to operations.
• At the conclusion of the project, transition the SharePoint administrator role to the identified business areas SMEs for ongoing maintenance.

Change Management Support

Support Change Manager with other change management activities as required.

Other duties as assigned.

What you’ll bring to the role :

• A minimum of a 3-year degree / diploma in Communications ( public relations, marketing, or journalism), Business Administration, or related field.
• Event planning and training coordination experience considered an asset.
• Proven experience in communications and project coordination, or a similar role.
• Ability to work individually and as part of a cross-functional team and manage multiple stakeholders.
• Detail-oriented, process-focused, with the ability to complete tasks simultaneously while assessing priorities and within allocated time constraints.
• Proficiency with Microsoft Office Suite and other commonly used platforms ( Outlook, Word, Excel, PowerPoint, MS Teams, Zoom, Office 365)
• Advanced knowledge of MS SharePoint would be an asset.
• Experience with Adobe Photoshop, other graphic design tools, and video editing software would be an asset.
• Strong communication skills, both written and verbal with experience in professional report writing, email, memos, newsletters, web content, etc.
• Exceptional organization and interpersonal skills such as listening, and the flexibility and resilience required to deal with unexpected changes in plans and priorities.
• Demonstrated experience maintaining documentation, records and information.
• Demonstrated ability to cultivate positive, collaborative working relationships at all levels.
• Excellent customer service skills with an appreciation for responsiveness to meet customer or client needs.
• Creative, self-motivated with a focus on team and the resolve to pitch in where needed.
• Sound and accurate judgment, ability to treat people with respect, working ethically and with integrity, respecting confidentiality, and approaching others in a diplomatic and tactful manner.
• Ability to receive constructive feedback and take initiative for continuous improvement.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer :

• Opportunity to gain experience and build relationships at a Hamilton / Niagara Top Employer.
• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, please visit

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College.

We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive ad barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage :