Dispatcher

Description

Principal fonction :

The work consists of receiving, recording and transmitting, by telephone, by radio transmitter or by teleprinter, complaints and requests emanating from the central exchange of the City, the public and from municipal employees regarding the activities of a certain department, division or department sector.

Schedule : On call

Key Responsibilities

1. Receive and transmit by telephone, radiotelephone or teleprinter instructions, information on works in progress or any other subject.

2. Retransmit the calls received to whomever it may concern, and according to priority, by radiotelephone, telephone or teleprinter.

3. Record the nature of all calls, the time of receipt, and other pertinent information, on a card and do follow-up; take the necessary steps to ensure that the calls are recorded automatically.

4. Monitor alarm consoles (fire, theft, pumps, power, etc. for the municipal buildings) and advise those concerned of the triggering of the alarm.

5. Ensure the retransmission, to interested agencies, of any complaints about them.

6. Receive telephone calls from the public regarding the condition of the streets, water pipeline breaks, power failures or streetlight breakdowns, or any other defect or complaint relating to municipal services or other public service.

7. Receive and retransmit to whomever it may concern the telephone calls of certain employees reporting their absence from work.

8. Compile data and prepare statistics regarding his activities.

9. Use, if needed, various office work equipment to accomplish certain tasks related to the job, while using the appropriate programs.

10. Undertake any other related tasks.

Skills, Knowledge and Expertise :

• High School Diploma and Certificate of Radiotelephone Operator, limited land service, from the Ministère fédérale des communications
• One (1) year similar work experience, allowing employee to become familiar with this line of work.
• Bilingual, written and spoken

N.B. You may be required to submit to a written competency test.

Note

The masculine gender is used indiscriminately and for the sole purpose of lightening the text. The City of Côte Saint-Luc thanks you for your interest.

However, priority will be given to those candidates who best meet the overall profile.

Equal Employment Opportunity

The City of Côte Saint-Luc has an Equal Employment Opportunity Program and as such, we are committed to supporting inclusive diversity practices.

We welcome applications from women, visible and ethnic minorities, Aboriginal people, and persons with disabilities.

Please advise us of any disabilities that would require special accommodations should you be invited to an assessment process.

Please be assured that we will treat this information as confidential.

Note

Please note that the City is a recognized organization under the Charter of the French Language and can use both the official language and another language.

Application Procedure :

We thank all applicants for their interest. However, we will only contact those under consideration. Thank you.

The City of Côte Saint-Luc is the most populous municipality on the island of Montreal. Its sports and recreation programs, 28 parks, and modern library make it an attractive residential community in the west end.