Specialist, Enterprise Platforms - Operations

Job Summary

This position will play a critical role throughout the full software development lifecycle from concept through delivery to operation and maintenance within the IT Systems and Delivery team.

As part of a growing and dynamic team, you will help evolve Porter’s key operational, while enhancing the functionality and capabilities of our technology solutions.

Duties & Responsibilities Collaborate closely with Operations and IT teams to define, document, and prioritize requirements, ensuring alignment with business objectives and timelines.

Translate business needs into detailed technical requirements and work with the IT development team to deliver customized technology solutions.

Partner with external vendors to gain expertise on operational systems, ensure system setup, configuration, and optimal performance.

Support the successful implementation of multiple projects, managing deadlines, budget and ensuring quality delivery within the IT project lifecycle.

Serve as a primary liaison for all system-related activity, working closely with IT, operations, and external vendors. Participate in all phases of systems deployment and operations, including requirements gathering, solution design, documentation, testing, user training, rollout, normalization, defect resolution and introduction of new features Proactively analyze current processes, the broader technology ecosystem and other airlines to identify areas for improvement and implementing tech-driven solutions to enhance operational efficiency.

Contribute to the overall success of projects by offering process improvement suggestions and technical solutions. Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations;

understand, comply and promote the Company Safety Policy Any other duties as requested by the Managing Director, IT Systems and Delivery Behavioural Competencies Concern for Safety : Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork : Working collaboratively with others to achieve organizational goals. Passenger / Customer Service : Providing service excellence to internal and / or external customers (passengers).

Initiative : Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus : Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication : Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications Experience (3+ years) using, implementing, supporting and enhancing an Operations software suite, in an airline or similar organization, and its different functions Bachelor’s degree in computer science or engineering (or similar) preferred Experience with passenger rebooking systems and rules configuration preferred Experience integrating Operations applications to a variety of other applications including Finance, CRM, Maintenance, etc.

Ability and experience setting up multiple environments for testing and development purposes Ability to work on multiple projects with multiple deadlines Ability to communicate clearly with business users and project management Ability to innovate and provide functional applications with intuitive interfaces Ability to construct user guides and documentation Listens to others and is open to input from team members Clearly articulate ideas and thoughts verbally Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs Experience with office productivity tools, such as Excel, PowerPoint, Word Excellent organizational skills & attention to detail Ability to work effectively within a team environment and accept direction