Onsite Field Support Engineer-EUC

About TCS :

Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years.

Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries.

The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities :

• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.).
• Troubleshoots and resolves PC incidents and / or VIP requests Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
• Resolves and closes incidents / service requests as per the procedures & allocated timelines.
• Complies with Quality Health Safety Environment (QHSE) and IT policies.
• Conducts hardware and software maintenance and support.
• Centralized hardware and Spare part stocking and local site inventory management and asset management
• Special events coverage, meeting room & VCON & voice devices support
• Providing trainings / demo when needed to end users Mobility
• Operational support for company owned mobile phones / tablet devices and BYOD
• Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
• Coordinate with regional / global support groups for end-to-end request resolution and escalation.
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Good knowledge of Win 10, Win 11 & MS Office
• Understanding of active directory, networking
• Working knowledge of supporting computer peripherals, like printers, scanners and non-standard devices etc.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period.

We invite you to continue to apply for other opportunities that match your profile.