Ref ID : 05210-0012431630
Classification : Customer Experience Specialist
Compensation : DOE
We have a great opportunity for a motivated Bilingual Customer Service Representative! If you are a French speaking Customer Service professional who is excited about providing exceptional customer service and helping elevate customer experiences, then we have a position for you.
This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.
Your responsibilities
- Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences
- Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics
- Design marketing and engagement strategies for new products or services
- Work in an environment that is strategic, high-volume, and fast-paced
- Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
Job Requirements :
- Strong business writing skills, including the use of email correspondence
- Collaboration with others is essential, as well as strong project management and problem-solving expertise
- Strong technical skills including knowledge and experience with customer relationship management software (CRM)
- Proven candidates who possess strong interpersonal, customer service, and communications skills, including remarkable listening capabilities
- Ability to interpret and analyze data to enhance the customer experience
If you are looking to join an organization with a great bonus plan, profit sharing and compensation, apply today.
Contact us today if you are available to start promptly and meet all the qualifications.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity even on the go. https : / / www.roberthalf.ca / en / mobile">
Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
2022 Robert Half. Québec permit number AP-2000503. By clicking Apply Now, you’re agreeing to https : / / www.roberthalf.ca / en / terms-of-use">
Robert Half’s Terms of Use .
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Bilingual Customer Service Representative (18 month contract)
Bilingual Customer Service Representative (18 month contract). Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Provi...
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...
Customer Service Representative - Recent Graduate
Customer Service Representative - Recent Graduate. Empire Life is looking to hire Recent Graduates to join our team as a Customer Service Representative!. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Processing applications a...
Bilingual Customer Experience Representative
Escalate customer questions, concerns or issues as needed and facilitate the customer’s transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded. Bilingual Customer Experience Representative - Contract. Document all cust...
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre | Air Canada
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre. Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre. Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc. As a Customer Sal...
Remote Corporate Roadside Assistance Representative (Bilingual) - S
Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work. Respond to a wide variety of req...
Customer Service Representative - Ottawa
We are presently looking for a Customer Service Representative at our Ottawa branch. This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and r...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...