- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : Will train
- or equivalent experience
Work setting
- Help desk
- Consulting firm
- General office
- Server farm
- School or educational institution / establishment
- Video production company
- Recording studio
- Motion picture production company
- Various locations
- Radio station or network
- Television network and / or station
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Set up and operate mobile camera platforms, microphone booms and lighting equipment
- Set up equipment
- Detect and repair mechanical and electrical problems
- Change and install an electronic control panel using automated equipment
Supervision
1 to 2 people
Computer and technology knowledge
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP / IP
- Wireless networks
- MS Excel
- MS Word
- MS Outlook
Security and safety
- Bondable
- Basic security clearance
- Criminal record check
- Driver's validity licence check
Transportation / travel information
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Reliability
Screening questions
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
Health benefits
Health care plan
Financial benefits
Mileage paid
Other benefits
- Free parking available
- Learning / training paid by employer
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