Customer Information Centre Sales Team Lead

Looking for a great opportunity to work in Canada’s largest Automotive Group?

Dilawri BC Region is currently looking to fill the position of CIC Sales Team Lead.

Essential Duties :

Represent the company with a high level of professionalism and courtesy. Follow company standards of personal presentation;

and adhere to all policies including compliance, and integrity standards. Comply with local, provincial and federal laws including those governing the rules of the road, and health and safety and employment standards.

• Maintain knowledge and awareness of industry trends as well as any Dilawri internal information as it relates to your role, department / location or the company.
• Ensure that all CIC sales team members understand and follow the policies and procedures of their department.
• Book sales appointments that maximize the sales department's available hours to sell. You will make outbound calls to existing customers for sales appointments, after sale follow-up, and other special programs.
• Maintain daily / weekly / monthly goals, and maintaining current knowledge of all sales marketing initiatives and product offerings.
• Ensure mobility needs for all sales customers are fulfilled within established guidelines and available resources.
• Capture and update customer contact information as per established guidelines and respond to all email and voicemail messages within established guidelines.

All successful applicants must possess the following qualities :

• Post-secondary diploma / degree with a concentration in Business or equivalent experience.
• Previous Manager / Supervisor experience is required.
• Previous outbound call center experience.
• Exceptional customer service skills with the ability to exceed customer expectations.
• Strong negotiation and sales abilities with a drive to produce results.
• Strong organizational skills with the ability to multitask.
• Ability to effectively respond to and meet the needs of a diverse client base.
• Pleasant telephone demeanor.
• Computer Skills - MS Word (intermediate), MS Excel (intermediate), Outlook (intermediate), One-Eighty (proficiency).
• Ability to conduct business in English / French or English / Cantonese / Mandarin is considered an asset.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC.

Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry.

With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002.

The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!