THE ROLE
This is an opportunity for accounts professionals in Toronto, Canada. In this role, you will be responsible for relationship management with an assigned portfolio of clients.
As an Account Specialist, you will play a pivotal role in fostering strong client relationships, managing accounts, and ensuring the successful execution of media campaigns.
With a focus on client excellence, you will be responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships, and exceeding expectations through impeccable service and support.
KEY RESPONSIBILITIES :
- Be the primary liaison for client’s ad operations team on campaign execution, management, reporting and troubleshooting
- Prepare and deliver reports to client and / or Account Management team
- Coordinate with internal teams such as product management, software development and ad operations to ensure smooth project execution, timely delivery of services, and alignment with client expectations
- Exceed client expectations through elevated customer service
- Maintain accurate records of client interactions and requirements; and contribute to knowledge sharing initiatives within the Account Management team
- Gather feedback from clients regarding their experiences with the software, relay it to the product development team, and contribute ideas for product enhancements or new features
QUALIFICATIONS :
- Exceptional organizational and time-management skills
- Ability to identify and prioritize tasks according to deadlines, importance, and impact on overall business goals; while managing multiple tasks simultaneously without compromising quality
- Capacity to pay close attention to all aspects of tasks, ensuring nothing is overlooked or omitted
- Excellent written and verbal communication skills
- Proficiency with MS Office suite, specifically with Excel and Power Point for client-ready reports and presentations
- Ability to quickly learn processes & utilize tools, including proprietary software in order to manage campaigns and report results
- Strong problem solving skills
- Digital media experience preferred
WHAT WE OFFER :
- Competitive compensation
- Employee share ownership because Vantage wants you to truly share the success
- Flexible work / life, remote-first philosophy
- Great health benefits from Day 1
- Career development / continuing education allowance we all want to stay sharp
- Mac laptop; other Apple equipment (we’ll give you a budget to build your perfect work-from-home environment because ergonomics matter)
- Team building activities to keep things fun : wonderland days, cottage trips (COVID permitting), virtual games & escape rooms, team lunches, and weekly nacho breaks on Fridays
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