Remote Service Desk Analyst Roles in Ontario

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A minimum of two years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service. Support tasks for this position include incident handling, problem identification, logging and tracking,...

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. Discover a fulfilling career at our client's vibrant brokerage and launch your...

Harry Rosen is a leading clothing retailer of finer menswear based in Toronto and operating in major centers across Canada, an exciting and challenging opportunity exists as a. As part of our progressive journey towards Absolute Service, we have been investing in IT Modernization, continuous Platfor...

Provides client support, resolving Tier 1 Support Calls and refers Support Calls to Tier 1 IT Client Services – Business & Enterprise Applications Analyst or IT Client Services – Network, Technology & Cloud Services Analyst as needed; collaborates with CIT business partners to ensure all outstanding...

Provide first level support, initial triaging and analysis of incoming IT requests and issues submitted to the Service Desk. Ensure all requests to the Service Desk are properly categorized and documented into the Service Desk ticketing system. Work with Service Desk team and other technology groups...

This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; de...

Administer the ITSM ticketing platform which includes recording, analyzing, categorizing, prioritizing, documenting, resolving or escalating and tracking all incidents and service requests received at the Client Service Desk;. Assist in producing, revising and updating Knowledge Base articles, as we...

Training will be in office, however, you can continue to work shifts remotely in your home once trained**. Review claim information to determine proper next steps for processing against client guidelines/ service agreements. IndemniProBilingual Claims Service Representative, *Remote work* Full-Time,...

The candidate would be expected to provide application first line support services for trading platforms used by investment management business users, and will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends). Pro-actively find opportunities to of...