Job Description
- Support User Experience Design Efforts across Technology Projects
- Work closely with product and project leads, cross-functional leaders from across the business, and IT to develop engaging, modern, and intuitive fleet management tools providing a seamless end-user experience for clients, drivers and suppliers
- Create designs that meet the need of business requirements
- User Design SME ensuring designs maintain adherence and alignment with overall brand standards / design templates / style guides and consistency throughout all customer facing applications
- Stay current on technologies and best practices that impact or shape the user experience and apply this knowledge to daily tasks
- Develop and implement best practices for iterative design, feedback and usability testing
- Support development of site / journey maps for related end-user technology tools
- Perform market and client focused research
- Understand and support research of key user personas and primary use cases across all client, driver and supplier technology tools
- Work iteratively with end users, both internal and external, to gather and document requirements
- Focus on continuous improvement of designs
Qualifications
- BA / BS degree in Design (Interaction, Graphs, Visual Communications, Product, Industrial), HCI, CS, or other related field preferred
- 3+ years of app and responsive design experience required
- Strong analytical experience and visual creativity
- Ability to dissect problems and create solutions
- HTML, Adobe Creative Suite skills, and knowledge of JavaScript and other tools for rapid prototyping purposes
- Proficiency in various MS Office software applications, including Word, Excel, PowerPoint, Outlook
- General comfort level with emerging technologies and collaborating / communicating with IT / technical experts
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