Location : Canada-Based, Fully Remote with Regular In-Person Meetings and Events
About BrandBastion
BrandBastion is at the forefront of social media management innovation, empowering leading global brands like Netflix, RedBull, Uber, and Sephora to elevate their online presence.
We offer a full suite of advanced solutions to streamline social media management from content moderation and community engagement to insights, listening, publishing, and scheduling.
Our proprietary technology enables brands to achieve growth and capitalize on social media investments effectively.
The Opportunity
We’re seeking a Canada-based Customer Success Manager who thrives in a fast-paced digital environment. This role is perfect for a strategic marketer with agency or in-house experience in social media and digital marketing, who is looking to shape the future of customer success within a growing company.
What you will do :
- Client Success & Strategy : Serve as the primary point of contact for clients, acting as a strategic partner to ensure they maximize the impact of BrandBastion’s solutions.
- Insight-Driven Guidance : Use analytics to deliver actionable insights, helping clients optimize their social media strategies and ROI.
- Crisis & Reputation Management : Proactively manage and resolve social media issues, safeguarding brand integrity.
- Onboarding & Training : Partner with Sales to provide seamless onboarding, setting clients up for success from day one.
- Growth-Focused Upselling : Identify and develop opportunities to enhance client portfolios through additional services.
- Client Retention : Implement strategies to foster long-term relationships and ensure clients renew their contracts.
- Continuous Improvement : Actively refine our internal processes, contributing to BrandBastion’s growth as we scale.
- Customer Advocacy : Cultivate client champions, capturing testimonials and case studies to drive BrandBastion’s reputation.
Benefits :
- Competitive Market Rate Compensation + 4+ weeks paid time off
- Opportunities for global team meets
- Flexible, Fully Remote Role : Enjoy the benefits of remote work while collaborating with a talented global team.
- Immediate Impact : You’ll take ownership from day one, with the freedom to innovate.
- Career Growth : Become a key player in a rapidly growing industry.
- Work with Top Brands : Engage with some of the most recognized brands globally.
- Experience : 2-3+ years in a client-facing role, ideally within a digital marketing agency, SaaS company, or tech startup.
- Social Media Expertise : Hands-on experience with platforms like Facebook, Instagram, and familiarity with community engagement and influencer marketing.
- Analytical Mindset : Skilled in leveraging data to make strategic recommendations.
- Relationship Building : Excellent communication skills with a high degree of emotional intelligence.
- Problem Solving & Autonomy : Comfortable working independently in a dynamic, fast-paced environment.
- Passion for Social Media : In-depth interest in trends and best practices.
- Nice to Have : Facebook Ads Certification or equivalent digital ad experience.
Sr. Customer Success Manager
Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing. Serving as the primary point of contact within the Customer Excellence...
Customer Success Manager
The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our enterprise accounts. Support the customer on release readiness by identifying opportunities for customers to take advantage of product innovations to in...
Customer Success Manager
We pride ourselves on excellent customer service and are seeking a Customer Success Manager to help support our sales reps and handle customer inquiries. If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional customer service, we encourag...
Principal Customer Success Manager - Scaled
As a Principal Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will work with customers either in 1:1 engagements for high-impact goals or by running scaled success programs to impact targeted customer seg...
Customer Success Manager
As a Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our clients. Intrahealth is looking for a high-energy Customer Success Manager. Maintain and develop customer success strategies and best practices, as well as customer support content. Excellent un...
Customer Success Manager
As a trusted advisor, the Customer Success Manager will be focused on customer loyalty, working with the customer to set goals, develop success strategies, solve customer issues, drive customer satisfaction and build close long-term client relationships through regularly updating customers on new an...
Customer Success Manager (Hybrid Vancouver)
Customer Success Manager at Boomi is a role that sits at the intersection of customer advocacy and technical solutioning. Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with ...
Customer Success Manager - Remote
Seeking motivated Passionate Individual WithCustomer Success ManagerExperience. Utilize a variety of marketingmethods to build a successful online presence and grow yourpersonal brand. ...
Manager, Customer Success
Develop relationships with our customers to understand their Highspot experience and synthesize key themes from across the customer base to keep us moving toward the perfect customer experience. Coach the Customer Success team to align product features to customer business goals and objectives. Work...
Senior Customer Success Manager
As a member of the Customer Success Team, your focus will be on building and enhancing positive relationships with our existing customers and helping them gain access to resources and tools to be successful using Insurity's products. Could you be Insurity’s next Senior Customer Success Manager?. Pre...