Security Analyst, Lawful Acces

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love and our innovative team is growing.

We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work.

We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate.

If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

12 months contract / Lawful Access Analyst

Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm)

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference.

That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.

Responsibilities Include :

• Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.
• Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
• Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
• Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
• Analyze records and prepare reports containing data stored within business systems in response to court orders.
• Manage special projects as assigned.

Qualifications :

• Bilingualism is required : French and English
• Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm)
• Must be able to work shifts. (days, evenings, overnights, week-ends, and statutory holidays
• Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
• Must be able to obtain and maintain a federal government security clearance.
• Excellent communications and customer service skills.
• Strict attention to detail.
• Must have been living in Canada for 10 years
• Professionalism and ability to maintain confidentiality of information.
• Previous experience in a call centre and / or customer service role is an asset.
• Knowledge of Rogers technologies is an asset.
• Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
• Credit and criminal background checks will be conducted for all final candidates.

Schedule : Full time

Shift : Night

Length of Contract : 12 Months

Work Location : 1 Mount Pleasant (083), Toronto, ON

Travel Requirements : None

Posting Category / Function : Finance & Accounting & Corporate Security

Requisition ID : 311232