Client Success Manager

Requisition ID : 185949

Career Group : Corporate Office Careers

Job Category : Empire Media+

Travel Requirements : 0 - 10%

Job Type : Full-Time

Country : Canada (CA)

Province : Nova Scotia; Ontario

City : Halifax; Mississauga

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.

Our mission is to nurture the things that make life better great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country.

With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

We are looking for a Client Success Manager to join our Retail Media Network team. In this role, you will manage and nurture ongoing relationships with advertisers, including brand marketing teams, by reviewing and analyzing their performance across media campaigns.

You will ensure timely and accurate reporting of campaign results and coordinate closely with cross-functional teams, including Data & Tech, Merchants, and Sourcing.

Here’s where you’ll be focusing :

• Manage ongoing relationships with advertisers (including brand marketing teams)
• Review advertiser performance, including overall performance with Empire and across media campaigns to inform campaign objectives
• Ensure timely measurement and reporting of campaign performance is delivered to advertisers
• Coordinate closely with cross-functional teams (e.g., Data & tech, Merchants & Sourcing)
• Proactively prospect new opportunities for existing advertisers not buying media or upselling existing advertisers
• Effectively communicate value proposition to inspire advertisers to commit to annual purchases and to pursue new product offerings
• Understand advertiser objectives and assist with addressing pain points
• Develop pitches tailored to advertiser needs, including pricing structure, audience segments, and creative suggestions
• Support in design of initial media plans
• Stay informed on new product developments and updates

What you have to offer :

• 8+ years experience in retailer / grocery / CPG; mandatory 3+ years in insights-based or data-driven sales
• Media / advertising experience
• Experience in retailer / grocer / CPG
• Excellent verbal and written communication skills
• Ability to build and maintain relationships across varying levels of seniority
• Ability to perform insights-based / analytical selling

LI-Hybrid

At Empire we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.

This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively.

We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque :

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.