Operations Lead, Indigenous Health Program - BC Children’s and Women’s Hospital & Health Centre

Operations Lead, Indigenous Health Program

BC Children’s and Women’s Hospital & Health Centre

Vancouver, BC

Reporting to the Director, the Operations Lead is accountable for the effective and efficient functioning of the Program and is responsible for planning, implementing, and evaluating inter professional service delivery to women, children and families.

Coordinates the day-to-day processes and activities, including managing staff, guiding efficient use of resources, monitoring the operational budget, and facilitating supports as needed by the team members.

In addition to leading an inter-disciplinary team, works as a team player with colleagues and co-workers and liaises and communicates regularly with internal stakeholders such as Medical Leaders, Professional Discipline Leaders and BC Women’s Program and Nursing Leaders as required for conducting daily business, achieving program goals and objectives, and ensuring the provision of an inter professional work environment that supports patient care.

What you’ll do

Manages an interdisciplinary team of Indigenous staff setting goals and objectives and managing performance outcomes; uses effective management techniques coaching, mentoring, skill and leadership development, performance management, and cultural competency) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards;

conducts investigations involving staff misconduct and implements disciplinary action up to and including dismissal. Provides advice to leadership on labour disruption contingency planning strategies.

Provides input to the Director in developing an effective workforce plan and makes adjustments in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demand, and environmental and resource constraints.

Monitors requests for overtime, vacation, leaves of absence, and sick time for all designated staff.

• Collaborates in program planning processes including the development and implementation of innovative and creative approaches for delivery of high quality, value added and efficient inter professional services to support long term strategies.
• Collaborates in the development of annual capital and operating budgets to complement strategic directions; administers the department operating budget to adhere to allocated budget by monitoring expenditure, taking corrective action, and producing rationale for deficits.

What you bring

Qualifications

A level of education, training, and experience equivalent to a Bachelor’s degree in Nursing, Health Sciences or relevant clinical discipline plus a minimum of five (5) years of recent, related experience working with Indigenous communities in a hospital or public health care environment in an administrative / clinical capacity with direct supervisory experience.

Current practicing registration with a relevant professional association.

Skills & Knowledge

• Established knowledge and network of Indigenous communities, services, agencies throughout BC. Ability to direct and respond to inquiries of Indigenous Health department alignment to Paige’s Story (2015) and the Truth and Reconciliation Call To Action report (2015).
• Ability to plan, develop and implement protocols in relation to treatment programs and patient / family priorities.
• Comprehensive knowledge of the principles of Indigenous centred care.
• Knowledge of the needs of women and families with health conditions and the ability to advocate for patients as they navigate the health care system.
• Strong operational management skills and demonstrated understanding or experience with operational planning and program management.
• Critical thinking skills and proven ability to effectively manage human and fiscal resources.
• Proven leadership ability, with communication, interpersonal skills, and an Indigenous cultural lens conducive to interacting in an inter-disciplinary environment and liaising with staff, patients and families.
• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan : A First Nations Case Study and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have : Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Preferred hiring for Indigenous qualified candidates as approved under Special Program Status, BC Human Rights Commission.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Requisition # 169013E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCCH and BCW are part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA, BCCH and BCW are committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems.

PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and / or persistently marginalized groups identified under the Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level.

We welcome Indigenous individuals to apply and / or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples.

These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities.

PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan : A First Nations Case Study.