IT Technical Business Analyst - Intermediate

Only Qualified IT Technical Business Analyst candidates currently located near the Edmonton, AB area will be considered due to the position requiring some onsite presence.

Must have Education :

Must meet or exceed one of the following)

• University degree in computer science or a related discipline and 4 years technical analyst experience OR
• 2-yr diploma in computer technology or a related discipline and 6 years related technical analyst experience OR
• 1-yr certificate in a related discipline and 7 years related technical analyst experience.

Preferred Certification :

ITIL Foundations certification.

Must have Work Experience :

• Broad understanding of the technical environment and linkages between systems. 3 years
• Experience in developing service maps for organizations with complex IT environments and infrastructure. 3 years
• Experience supporting application infrastructure and / or software development. 3 years
• Experience using the ServiceNow application to create and maintain service maps, reports, dashboards, and visual task boards. 3 years
• Experience working with application stakeholders to gather information about their systems and underlying technology infrastructure. 3 years

Nice to Have Work Experience :

• Experience leading and facilitating meetings with stakeholders at all levels. 3 years
• Experience within a Public Sector organization. 2 years
• Familiarity with Microsoft Visio or other diagramming software. 3 years
• Familiarity with ServiceNow ITOM. 3 years
• Familiarity with TOGAF framework. 3 years
• Project management and related technical abilities to implement application services on an enterprise scale, with both software and hardware components. 3 years

Job Duties :

• Contribute as part of a team, responsible for delivering service mapping services as part of the technical debt mitigation program.
• Work with the Service Mapping Lead to complete service maps and other associated deliverables for each application identified by the TDM program.
• Collaborate with the Service Mapping Lead to develop a workplan and monitor and report progress.
• Create and maintain service maps and other associated deliverables within specified quality standards and timelines.
• Engage and consult with application stakeholders to :
• Gather information about their applications.
• Create, refine, and validate service maps and associated deliverables.
• Respond to questions and enquiries throughout the process.
• Utilize the ServiceNow application to create and maintain service maps.
• Exercise analytical, planning, organizational, evaluation, and problem-solving skills.
• Able to detect and address problems, independently and quickly.
• Communicate effectively to staff with varying levels of systems and technical understanding.
• Must be able to work effectively with a team made up of in-house staff and contract resources.
• Escalate issues and risks, as appropriate.
• Work within a multi-vendor / staff environment.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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