Senior Business Systems Analyst

What it’s like to be a Senior Business Systems Analyst at Northbridge Financial

The Senior Business System Analyst is responsible for conducting systems process analysis, needs assessments, and preliminary cost / benefits analyses in order to align information technology solutions with business initiatives on projects of highly complex nature and / or business area.

We want your talent

If you are great at :

• Work with expert users and business representatives to determine business requirements that must be met through enhancements in technology.
• Work with systems analysts, application developers and business analysts to identify options for potential solutions and the impact to systems, while assessing both technical and business suitability.
• Implement and contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project life cycle.
• Review, analyze and define current / future state processes and contribute to the development of specifications and testing for all identified development, system modifications, and installations.
• Manage daily operations and functionality of the application within production support area, resolve production problems and errors.
• Develop detailed technical specifications for enhancements to provide developers with clear guidelines for development of software that will meet user requirements.
• Performs and assists with analysis workshops with clients to define business, process, functional requirements and data element requirements
• Writing FRD, BRD, Test Cases and other documents for multiple projects
• Coordinate with developers and quality assurance analysts to test software changes, and ensure that functionality meets stated user requirements.
• Experience in business systems integrations as well as understanding of Microsoft Azure API management, Azure Logic Apps and configurations an asset
• Manage project timelines and resources, including working with project managers and cross-functional teams to ensure projects are delivered on time, within budget, and meet the quality standards of the business.
• Provide technical expertise and guidance to business stakeholders and cross-functional teams. This includes training users, providing technical support, and recommending improvements to existing systems and processes.
• Develop and maintain documentation, including system requirements, design documents, user manuals, and training materials.

If you have :

• Prior experience with Microsoft Dynamics CRM (Sales, Marketing, Customer Service) or similar is a must
• Must have a strong sense of business process and provide best practice strategies for Microsoft Dynamics CRM.
• Experience with Microsoft Power Platform (Power Apps, Power automate, Power Virtual agents / chatbots) is an huge asset
• Experience in working with Azure DevOps and good understanding of agile practices for project / solution delivery is an asset
• Demonstrate ability to work in a team and to lead and manage the members
• Post-secondary education in a related field (i.e. Computer Science, Business Administration) or equivalent combination of education and experience.
• Minimum 6-8 years of Business Systems experience.
• Minimum 1-3 years of project management experience.
• Knowledge of insurance, business, and technical areas; Property and Casualty Insurance experience preferred.

We really mean it when we say we put you first. Here are a few ways how :

• Hybrid work! you get to work from the office and at home 50 / 50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

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Who we are :

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands.

We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.

We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard and having fun at work all while making a difference?

Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you.

Please let us know how we can assist or accommodate you during the selection process.