The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.
Responsibilities :
- Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and / or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and / or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
- Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
- Adheres to quality and industry standards when completing tasks
- Checks on guest satisfaction and follows up on requests where possible and appropriate
- Ensures the safety and security of the property, the ambassadors and guests when completing tasks
- Stocks supplies and maintains inventory levels
- Demonstrates a customer service attitude with internal / external contacts
- Other duties as required
S kills / Knowledge / Experience :
- I ndustry-specific certifications such as FOODSAFE and Serving It Right (or equivalent)
- Hepatitis A vaccination is recommended
- Professional attitude and appearance
- Excellent communication, interpersonal, and customer service skills
- Cash handling experience an asset
- Ability to multi-task
- High attention to detail
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
Additional Skills :
- Secondary school diploma preferred
- Strong time management and organizational skills
- Knowledge of health and safety regulations
- Knowledge of menu items
- Ability to work as part of a team and independently
- Industry-specific certifications such as Food & Beverage Server and asset
- Workplace Hazardous Materials Information System (WHMIS) training an asset
- Able to work a flexible schedule, which includes evenings, weekends and holidays
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The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations. Industry-specific certifications such as Food & Beverage Server and asset. ...
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