JOIN OUR WINNING TEAM Working closely to support the Guest Services Manager as a hands-on employee, you will represent the highest standard of excellence in welcome and guest service.
The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded. Responsibilities :
- Ensuring all details and services for reservations and check-ins / check-outs are completed and executed based on company standards and client requests;
- Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
- Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly;
- Assists management GM to monitor and control the Guest Services budget;
- Resolve daily operational problems through consistent monitoring of Guest Services;
Maintain and coordinate switchboard tasks and procedures.
This description is not intended to be all-inclusive and can be changed or additional duties added as necessary.
Qualifications :
- Experience as a Front Office / Guest Services Supervisor in a hotel environment is preferred.
- Previous experience with Maestro would be considered an asset.
- Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment.
- Strong oral and written communication skills.
- Exceptional organizational skills and ability.
- Customer Service Excellence.
Our benefits to support your success :
- Group insurance
- Strong personal as well as professional development.
- Continued education assistance, Scholarships .
- Employee Canadvantage Rewards Program.
- Employee Discounts, including meals, room rates, and more!
- Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
- Wellness Benefits.
- Career Growth Opportunities.
Requests for reasonable accommodations will be reviewed on an individual basis, while keeping in line with Canad Inns standards.
Thank you for your interest in a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.
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