Manager of Case Management Services – North Vancouver WorkBC

What you’ll be doing

• Supervise a team of case managers to ensure performance objectives are achieved with the ability to execute strategies to meet or exceed project deliverables
• Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all clients, including those of specialized populations
• Work within an outcome-based contract
• Work with case managers to provide coaching in addressing any client barriers through the use of diverse and appropriate interventions and building on strengths through an integrated case management model
• Provide ongoing coaching and support to case managers in referring Clients to appropriate interventions, administering Client Needs Assessments, and developing, revising, and monitoring Action Plans with clients
• Collaborate with the Quality Improvement and Training team to identify the training needs of case managers
• Provide mentorship, job shadowing, and onsite training support to new case managers and monitor progress / skills development
• Provide progress reports as directed by the Centres’ Senior Operations Manager and the WorkBC Leadership team
• Work closely with the Quality Improvement and Training team and the Office Manager to ensure accuracy in data entry and service delivery
• Review and approve skills enhancement applications to ensure accuracy and completeness
• Monitor file consistency for government and Quality Improvement audits and provide timely feedback to staff
• Participate in the monthly review meetings of the catchment and individual staff Performance Metrics Reports
• Develop strategies for individual case managers to enhance service access for each of their clients
• Work within government compliance regulations and policies
• Keep abreast of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities
• Be familiar with and able to support both staff and clients in using the latest technology
• Support with difficult clients' conversations to resolve the matter at the case management level to reduce the possibility of escalating the matter further through the client issue resolution process
• Strategize with other YWCA WorkBC Teams and Management to continually improve processes and increase employment outcomes;
• liaise with other teams across catchments to ensure consistency in service, and best practices are shared and implemented;

including participating in monthly cross catchment meetings with other Case Manager Coordinators

• Adhere to onsite Health and Safety Procedures
• Adhere to CARF standards and all external regulatory bodies
• Other duties as required

What you’ll need :

• Candidates must have strong employment counselling skills with a minimum of 2 years of experience in WorkBC case management and proven ability to successfully work within a performance-based contract
• Minimum of a bachelor’s degree, career counseling certificate, or equivalent experience
• Experience in the Integrated Case Management Database and WorkBC policy guidelines is a strong asset
• Previous supervisory or coaching experience with the ability to make sound decisions is a strong asset
• Strong ability to assess and understand client needs and the ability to strategize and plan for meaningful services to address gaps for long term employment
• Strong knowledge of catchment / lower mainland community services including employment programs
• Proficiency in spoken and written English
• Up to date with the latest job search, career exploration / labour market practices
• Passion for helping jobseekers and colleagues achieve their goals
• Strong team player and able to show initiative
• Ability to work in a flexible environment and relate well with others
• Must have excellent computer skills
• A valid criminal record check (including working with vulnerable populations) is required
• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time.

However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

What we offer : We offer our eligible employees the following benefits as part of their total compensation package :

• extended medical and dental benefits
• a defined benefit pension plan
• flexible working arrangements for applicable positions
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
• a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
• Pay Rate : $38.57 per hour
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