Senior Implementation Consultant

Learn.Grow.Thrive

Help us shape the future of HCM Software. If you’re looking to grow within an organization that values autonomy, innovation, collaboration, and diversity - you’ve come to the right place! We have an exciting opportunity for a Senior Software Implementation Consultant to join the Professional Services team.

In this role you will collaborate with other Implementations Consultants, Solutions Architect, Account Managers and Project Managers to assist in all stages of Avanti’s- implementation life cycle.

You will also have strong ties to Support and Product owners to ensure client needs are being addressed in a timely manner.

Reporting directly to the Director of Professional Services, you will gather client requirements, configure Avanti’s solution to meet scoped client requirements, set and manage client expectations, identify risks, and communicate issues to the appropriate Project Manager.

As the Senior Implementation Consultant, you will be a trusted advisor and product expert for Avanti’s new and existing customers while building and maintaining relationships with our internal and external strategic customers.

If making a difference and working with a company that helps its clients build better workplaces matters to you, then read on!

What You’ll Do :

• Participate in all phases of the payroll software implementation lifecycle including discovery, configuration, testing, training, go-live and post-go-live support across multiple simultaneous projects
• Attend internal and client project meetings and provide status updates on deliverables
• Maintain an up-to-date client issues log for projects
• Host working and troubleshooting sessions with clients to resolve their issues Set and manage client expectations throughout the project lifecycle
• Have client facing calls for escalations and / or scoping.
• Provide professional advice, guidance and actionable solutions to businesses.
• Provide training to client admin users to perform day-to-day activities in support of implementation
• Deliver quality service within budget constraints and seeking ways to reduce costs or time to value.
• Document and share solutions and best practices internally across the Professional Services team and other relevant Avanti stakeholders
• Participate in organizational projects outside of your immediate team

Who We’re Looking For :

• 5+ years’ experience leading client implementation projects in a SaaS environment
• Strong foundational knowledge of Payroll fundamentals and processing procedures
• Demonstrated ability to display complex data and information in an easy-to-understand manner
• Someone who is client-centric, naturally curious and a great listener
• A clear and effective communicator who has the ability to communicate with clients and colleagues with credibility and empathy
• A solution orientated self-starter who thrives on innovation and who isn’t afraid to solve problems

Bonus Points if You Have :

• Previous use of Avanti as a super user
• Experience processing payroll
• Basic SQL knowledge and strong aptitude for Math

About Avanti

We are a determined and committed team that helps Canadian companies build better workplaces through our all-in-one HCM SaaS platform.

We are proud to partner with some of Canada’s most recognizable brands, spanning from Corner Brook, Newfoundland to Victoria, BC.

After four decades of continued growth, we are more passionate than ever about providing great client experiences.

Avanti HCM is a highly configurable, fully integrated Payroll, Human Resource, Recruiting, and Workforce Management solution that enables our clients to manage their employees from hire to retire .

Benefits of Working at Avanti

Our Culture : Our culture is a point of pride for us. We operate as a distributed team across Canada that lives its values of diversity and inclusion, integrity, innovation, and impact.

The best way we can support our clients with service excellence is to start with supporting our people. We aim to create and maintain an environment where you can be your best and grow your career while having the flexibility to work from any physical location in Canada that best suits your needs.

Our Benefits : Check out the amazing benefits waiting for you at Avanti! We truly believe that when you feel your best, you do your best, and that's why we offer a variety of benefits to support you and your family every step of the way.

From flexible health and wellness spending accounts to top-notch medical and dental plans, we've got you covered. And guess what?

You can start enjoying these benefits from day one! But wait, there's more! Get ready for our RRSP program, annual incentive bonus, and so much more! It's all about helping you thrive and be the best version of yourself.

Our Time Off : We value flexibility and autonomy, fully trusting our team to excel, whether it's during the traditional 9-5 or beyond.

With our flexible time off program, you have the liberty to recharge whenever you need it. Company-wide Quarterly Mental Recharge days further support boosting your happiness and well-being.

And for all the awesome parents out there, our Parental Leave Program is here to support you fully, offering up parental leave top-up, because family always comes first!

Our Commitment to an Inclusive Culture : At Avanti we value everyone’s opinions and ideas. We believe that an inclusive environment harnesses the power of the diversity of our team.

This allows us to drive innovative change by evaluating and adopting suggestions based on their value to our business. We know that embracing inclusion helps us, individually and collectively, to be better every day as a company and as people.

We are committed to equal opportunity and welcome people of any gender identity, race, sexual orientation, age, physical or mental ability, ethnicity, or any underrepresented groups to apply.

Learn more about Avanti and our culture here : Avanti Careers