Retail Representative - FLOAT - Various shifts between Monday to Saturday - 20 hours weekly

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Heures de travail : FLOAT - Various shifts between Monday to Saturday - 20 hours weekly

Code d'emploi : 254

Établissement : 511 - Mississauga West

Syndiqué : Oui

Supérieur (nom et titre) : insert hiring manager's title

Description

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time / attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology / POS system Experience preferred
• Ability to lift 70lbs. / stand for 3 hour intervals Professional communication skills : oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"

Additional Responsibilities

Education

Experience

Skills

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Établissement : 511 - Mississauga West

Conditions de travail : Retail Center Environment; Office Environment; Warehouse Environment

Purolator est un employeur souscrivant au principe de l’égalité d’accès à l’emploi favorisant la diversité et l’inclusion.

L’entreprise prendra en considération tous les candidats qualifiés pour l’emploi, peu importe leur race, la couleur de leur peau, leur religion, leur sexe, leur orientation sexuelle, leur identité de genre, leur origine ethnique, leur âge, leur statut d’autochtone ou tout autre facteur pouvant être considéré comme discriminatoire.

Si vous avez besoin d’un accommodement durant le processus de recrutement, nous travaillerons avec vous afin de répondre à vos besoins.

Chez Purolator, chaque nouvelle journée vous offre l’occasion ainsi qu’à vos collègues de tisser des liens positifs entre vous et avec nos clients afin d’avoir un impact positif sur les collectivités dans lesquelles nous vivons et travaillons.