Recherche d'emploi > Toronto, ON > Director of

Director of Administrative Operations

The Leadership Agency
Toronto, Ontario, Canada
Temps plein

Ourclient is a missionfocused organization revolutionizing thehealthcare space. They work with government programs and arecommitted to DEI and workplace culture.

  • Leadand direct a team of 15employees
  • Guideadmin team to deliver topservice
  • Hiretrain and coachteam
  • Manageclient onboarding eligibility andfunding
  • Overseeclaims disbursement andreconciliation
  • Supportresource allocation for KPIs &SLAs
  • Improveprocesses for teamefficiency
  • Addressescalations withsolutions
  • Workwith leaders on clientrelations
  • Createstrategies for client issueresolution
  • Setmetrics and evaluate teamperformance
  • Overseesystem upgrades andupdates
  • Tracknew tech to boostproductivity

Requirements

  • 5years managing adminteams
  • Bachelors Degreepreferred
  • Experienceleading larger teams of10
  • Experiencein change management andanalytics
  • Strongcommunication customer service andproblemsolving
  • Skilledin Microsoft 365suite
  • CRMand contact center telephony experience aplus
  • Healthcaregovernment or insurance background abonus

Benefits

  • Workingfor an organization that is making peoples livesbetter
  • Abilityto work from home with minimal inofficerequirement
  • AnnualBonus and PensionPlan
  • CompetitiveBenefits Plan
  • EmployeeAssistanceProgram
  • MaternityLeaveTopUp
  • Supportfor professionaldevelopment
  • Il y a 4 heures
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