Recherche d'emploi > Toronto, ON > Director of
Ourclient is a missionfocused organization revolutionizing thehealthcare space. They work with government programs and arecommitted to DEI and workplace culture.
- Leadand direct a team of 15employees
- Guideadmin team to deliver topservice
- Hiretrain and coachteam
- Manageclient onboarding eligibility andfunding
- Overseeclaims disbursement andreconciliation
- Supportresource allocation for KPIs &SLAs
- Improveprocesses for teamefficiency
- Addressescalations withsolutions
- Workwith leaders on clientrelations
- Createstrategies for client issueresolution
- Setmetrics and evaluate teamperformance
- Overseesystem upgrades andupdates
- Tracknew tech to boostproductivity
Requirements
- 5years managing adminteams
- Bachelors Degreepreferred
- Experienceleading larger teams of10
- Experiencein change management andanalytics
- Strongcommunication customer service andproblemsolving
- Skilledin Microsoft 365suite
- CRMand contact center telephony experience aplus
- Healthcaregovernment or insurance background abonus
Benefits
- Workingfor an organization that is making peoples livesbetter
- Abilityto work from home with minimal inofficerequirement
- AnnualBonus and PensionPlan
- CompetitiveBenefits Plan
- EmployeeAssistanceProgram
- MaternityLeaveTopUp
- Supportfor professionaldevelopment
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