Security Guard - Mapleview Mall.

Job Description :

To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support.

Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.

You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.

Duties & Responsibilities :

• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed / required or directed.
• Other duties as outlined by management

Qualifications :

• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be comfortable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Prerequisites :

• Must possess a valid G Class driver's license or Higher
• Must have a Valid First Aid & CPR Level C (WSIB Approved)
• Must have a Valid Ontario Security Guard License
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF / MOAB training program prior to their onboarding training to ensure they meet the requirements of the position

Please be aware :

The UoF / MOAB training is not paid as it is a pre-requisite, however, Paladin will cover all of the costs of the training with a 6-month commitment to the position / availability

Why choose Paladin?

• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming / tailoring allowance
• Paid vacation & sick days
• Additional perks!

Education Requirements (Any)

High School Diploma / GED

Certification Requirements (All)

Minimum of 1 year security experience

Management of Aggressive Behaviour (MOAB)

Valid G Licence

Valid Certification in First Aid, CPR and AED

Valid Security Licence

Use of Force