Our valued Public Sector client requires a Senior Project Executive to support and advise on a large contact center solution implementation project from initiation to go-live for a Benefits Modernization initiative.
Must Have :
- Must have experience working in an enterprise-wide contact center initiative (20,+ employees)
- Must have experience working on a contact center initiative that had 3, contact center agents or more
- Valid enhanced reliability Clearance
Tasks Include, but are not Limited to :
- Ensure the project plan for all Releases contain the right level of detail aligning with project management best practices, and are reviewed and approved by the Project Authority for all work areas, including timelines, resources, and risk management plan
- Provide support by identifying potential project risks and to develop mitigation strategies to address them
- Monitor the project's progress against the project schedule and advise management of any necessary adjustments to keep the project on track
- Maintain communication with project stakeholders as the project evolves within the realm of project management, including being the conduit for the Project Office to the Concept of Operations / Business, Training and Engagement teams to keep them informed about projects progress
- Mature the projects Change process as the project hygiene processes progress to manage any changes to the project scope and timeline ensuring that they are documented and communicated to stakeholders
- Work closely with to develop and implement quality assurance processes and to identify and resolve any quality issues that arise during the project with regards to project Hygiene (RAIDD), Project Schedule and reporting
- Support and mature the way the project manages change by engaging employees in the change process by communicating the change, managing resistance, and providing information and support to ensure the success of the team
- Work closely with the SI to manage changes to the project scope and ensure that changes are properly documented and communicated to all appropriate project stakeholders.
Sr. Salesforce Solution Architect with experience using Service Cloud and Experience Cloud to support a large Salesforce Implementation.
Salesforce Solution Architect with experience using Service Cloud and Experience Cloud to support a large Salesforce Implementation. Produce the Solution Architectural deliverables including solution designs, integration specifications, data models, data flow diagrams, process models and user storie...
construction project manager
Plan and prepare construction schedules and milestones and monitor progress. Prepare contracts and negotiate revisions, changes and additions to contractual agreements. Prepare and submit construction project budget estimates. Establish and implement policies and procedures for quality control. ...
Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.
Gather functional and non-functional requirements; define, design and develop solutions utilizing the Microsoft Dynamics CRM configuration tools and/or Power Platform development tools like Power App and Power Automate. Communicate assignment status in a timely and clear fashion to the appropriate m...
Vice President, CM Initiatives & Project Delivery
Provide leadership and subject matter expertise to implement on key programs and/or initiatives, while establishing and developing strong relationships globally across the organization to support the effective execution on the businesses' mandate;. Excellent interpersonal and communication skills, w...
Project Planner & Scheduler
Under the general direction of the Planning and Scheduling Section head, you are responsible for working within project teams to develop, monitor, report, and analyze on resource loaded comprehensive project schedules for capital and maintenance investments carried out by the Project Management Divi...
HR Advisor & Project Manager
Primary contact for Service Canada in ROE verification, confirmation of earning and reason for separation, handle queries, gather and provide requested information, return to work and accommodation coordination. Must have at least three years of experience analyzing, applying, and advising on legisl...
Senior React Developer to enhance and optimize their React component library
Develop user-friendly, responsive front-end components using React for the client’s financial applications. Improve and maintain the React component library, ensuring it aligns with best practices and industry standards. Collaborate with cross-functional teams, including designers and back-end devel...
Senior Manager/ Director, Microsoft 365- Go-to-Market Lead
The Modern Work GTM lead will operate with the goal of engineering scale and consistency in many areas, including Go to Market strategy, pre-sales, customer and partner experience, and core business leadership, playing essential role in translating KPMG's national vision and strategy to regional exe...
Engineering Project Manager Hiring For Canada
Negotiating with contractors and suppliers for materials and services. Making sure that each stage of the project is progressing on time and on budget. Drawing up a detailed plan for how to achieve each stage of the project. Reporting regularly on progress to the client or to senior managers. ...
Go-Live Support (MEDITECH)
Previous, and recent go-live ‘at the elbow’ support for a Hospital Information System implementation with physicians. Work closely with the Integrations team and command center to liaison between Clinical end users and IMIT Team members. Training prior to go live to be provided to applicants to fami...